The Senior Associate - Guest Experience & Product at Six Flags Qiddiya City and Aquarabia plays a crucial role in supporting the development, execution, and enhancement of guest experience initiatives.
This position involves collaborating with various departments to ensure that all guest product offerings align with the overarching strategy and meet the high standards expected by guests.
The Senior Associate will be responsible for analyzing guest feedback, coordinating guest experience projects, and assisting in the management of new product rollouts.
Key Responsibilities: Assist in the development and implementation of guest experience enhancement strategies that align with overall business goals.
Analyze guest feedback and survey data to identify trends, insights, and areas for improvement in guest offerings.
Collaborate with cross-functional teams to execute initiatives aimed at enhancing guest satisfaction and loyalty.
Support the management of new product development processes from concept to launch, ensuring all aspects align with guest needs.
Monitor and report on key performance indicators (KPIs) related to guest experience and product effectiveness.
Help organize and facilitate guest experience workshops, training sessions, and focus groups to gather insights and educate staff.
Contribute to the creation and maintenance of documentation related to guest experience best practices, standard operating procedures, and protocols.
Foster a culture of guest-centric innovation by providing support in ideation sessions and team brainstorming activities.
Education: Bachelor’s degree in Hospitality Management, Business Administration, Marketing, or a related field.
Experience: 3-5 years of experience in guest experience management, product development, or customer service roles, preferably within the entertainment or hospitality industry.
Experience with data analysis related to customer feedback and satisfaction measurement.
Skills: Strong analytical skills with the ability to interpret data and generate actionable insights.
Exceptional communication skills, both verbal and written, in English and Arabic.
Proficient in using MS Office Suite and experience with data analysis tools.
Ability to manage multiple projects simultaneously in a fast-paced environment.
Strong organizational skills and attention to detail.
Core Competencies: Customer Focus: A passion for providing exceptional guest experiences.
Collaboration: Proven ability to work effectively with others to achieve common goals.
Problem Solving: Ability to think critically and creatively to address challenges.