To manage outbound and inbound customer communications related to overdue, payments, ensuring timely collections while maintaining high standards of customer service and compliance.
● Maximum of 3 years of experience.
● Contact customers via phone, email, or approved channels regarding overdue accounts.
● Explain outstanding balances, payment terms, and available repayment options clearly.
● Negotiate payment arrangements.
● Update customer records accurately in the system after each interaction.
● Follow approved scripts, compliance guidelines, and collection procedures.
● Handle customer inquiries, complaints, and escalations professionally.
● Achieve assigned collection targets and service KPIs.
● Escalate high-risk or complex cases to the supervisor when required.
● Maintain confidentiality and data privacy at all times.