Position: Technical Support Engineer Location: Hail, Saudi Arabia Employment Type: Full-time Iqama Requirement: Transferable Iqama is a must. About the Role:We are seeking a skilled and customer-focused Technical Support Engineer to join our dynamic IT team. The ideal candidate will be the primary point of contact for our end-users, providing expert-level support for network infrastructure, security systems, and VoIP communications. If you are passionate about solving complex technical issues and ensuring optimal system performance, we encourage you to apply. Key Responsibilities:Provide first and second-line technical support to end-users via phone, email, and remote assistance tools. Install, configure, troubleshoot, and maintain network equipment (routers, switches, wireless access points). Administer and support firewall technologies (e.g., Fortinet, Cisco ) including policy management and basic security audits. Implement, configure, and provide in-depth support for VoIP phone systems, with specialized expertise in Grandstream devices and ecosystems. Set up, monitor, and manage network monitoring tools ( PRTG,) to ensure network health and proactive issue resolution Document all support interactions, solutions, and network configurations accurately. Collaborate with senior engineers on network projects and improvements. Provide basic user training on new systems and technologies. Required Qualifications & Skills:Must hold a transferable Iqama (for Saudi-based applicants). Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. Proven experience (2+ years) in a technical support or network support role. Strong hands-on experience with Grandstream VoIP systems (GXP phones, UCM series, configuration, troubleshooting). Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPN). Practical experience with firewall administration and security concepts. Experience with network monitoring and management tools. Excellent problem-solving skills and the ability to diagnose and resolve technical issues under pressure.
How to Apply:Ready to take the next step in your career? Please send your updated CV and a cover letter explaining your suitability for this role to [Click to show email] with the subject line: " Technical Support Engineer