Role Description This is a full-time, on-site role located in Amaala project, Al Wajh for a Spa Concierge - KSA National. The Spa Concierge is the face, voice, and first point of connection for every guest entering or contacting Nammos Spa. This role exists to deliver a seamless, elevated guest experience by managing all spa reservations—walk-in, telephone, email, and Whats App—while serving as the central communication hub for the spa. The Spa Concierge coordinates guest arrivals and departures, responds swiftly to enquiries and requests, handles cash and sales transactions accurately, compiles all spa KPI reports and liaises closely with Spa Attendants, Therapists, and resort teams to ensure flawless service flow. Acting as the immediate point of response for the Spa Booking Whats App Hotline, the role supports internal resort colleagues in securing reservations efficiently and professionally. With poise, grace, and a winning, health-first mindset, the Spa Concierge provides warm, informed, and attentive service in line with resort standards, ensuring every guest feels welcomed, cared for, and confident from the very first interaction.
Qualifications, Skills and Requirements
Minimum of 2 years’ experience in a spa reception, front office, call centre, reservations, or other guest-facing hospitality role, preferably within a luxury environment.
Strong sales awareness combined with a genuine passion for wellness and guest experience.
Excellent interpersonal, communication, and customer service skills, with the ability to remain poised and professional in a fast-paced setting.
Highly organized with strong administrative skills, attention to detail, and the ability to multitask effectively.
Confident, proactive, and solution-oriented, with the ability to take initiative and support team coordination when needed.
Proficient in basic computer systems and hotel, spa reservation or POS platforms; spa software experience is an advantage.
Fluent English both written and spoken is required. Other advantageous languages are Arabic, Russian, French, German or other European language.
Duties And Responsibilities
Demonstrate proficiency in computer applications, including Microsoft Office, and spa reservation or POS systems as required.
Complete all required training on standard operating procedures, spa setup, and preparation in accordance with resort standards.
Ensure the spa is fully prepared, stocked, and correctly set up prior to daily opening, and remerchandise and stock spa retail and boutique areas efficiently between guest appointments.
Assist attendants with spa lockers, replenishment, guest journey as needed to support smooth daily operations.
Book, coordinate, monitor and process all guest appointments and retail sales, assigning tips and sales to the correct colleague.
Handle all cash, billing, and point-of-sale transactions with accuracy and integrity, ensuring correct reconciliation and the preparation of end-of-day revenue reports and end-of-month financial summaries.
Track and compile key spa performance indicators, including utilization, average spend, conversion, retail mix, guest demographics (such as gender), and peak usage periods, providing clear KPI reports for management review.
Ask pertinent questions of guests and match services and retail to their preferences, link sell and make recommendations.
Make clear notes of any allergies, recent surgeries, or contraindications and flag to assigned therapist and spa attendants verbally without fail to ensure a safe environment.
Handle guest queries, objections and proactively engage with them if any unforeseen issues have arrived that could affect their spa experience. Give time-based solutions and keep guests and management informed.
Attend daily shift briefings to remain informed on operations, schedules, and special guest requirements.
Maintain thorough knowledge of resort policies, spa services, products, and facilities to execute duties accurately and assist guests effectively.
Uphold the highest standards of cleanliness, hygiene, organization, and personal presentation, including punctuality, in full uniform and grooming standard always.
Observe and promptly report unusual guest behaviour, feedback, or operational concerns to management.
Participate in ongoing training and professional development and remain flexible to changing schedules and operational demands.
Carry out any additional job-related duties as assigned by management.
Functional & Core Competencies
Guest-Centred & Genuine Care Consistently deliver thoughtful, memorable guest experiences with genuine care, initiative, and a commitment to exceeding expectations, while embodying the spa’s wellness philosophy.
Professional Presence & Communication Maintain impeccable personal presentation and communicate clearly, confidently, and respectfully with guests, colleagues, and leadership across all channels.
Integrity, Accountability & Performance Act with honesty and fairness, take full ownership of responsibilities, and apply skills and knowledge to achieve high standards, positive outcomes, and the commercial success of the spa.
Team Culture & Respect Foster a supportive and inclusive workplace by treating colleagues and supervisors with respect, responding positively to feedback, and contributing with enthusiasm, pride, and collaboration.
Continuous Growth & Well-Being Commitment Commit to ongoing learning and self-improvement, always demonstrate punctuality and professionalism, and lead by example in promoting healthy habits. In support of a culture of wellness, smoking, vaping, or use of similar products is not permitted at any time while on duty, including breaks.