To establish E&P as well as G&G computer system, applications and IT infrastructure in the Department; maintain and upgrade computer system, hardware and software, IT networking and other associated computer/IT facilities while providing technical support and troubleshooting for end users in order to ensure that departmental objectives are met and the highest standards of technology services are made available to support business needs.

Skills

Policies, Processes and Procedures

-              Applies approved section policies, processes, and procedures and monitors adherence so that work is carried out in a controlled manner.

Day- to-day operations

-              Plans and implements the day-to-day operations assigned for the Systems Management Section to meet the needs of users, and ensure all objectives are delivered to time and budget.

Systems Control

-              Reviews, assesses & proposes technical requirements & specifications of E&P computer system, hardware, software, server room and IT infrastructure in the department and provides implementation support to ensure that all major applications, networks and hardware are operated and maintained cost –effectively and meet agreed service levels and standards and user and business needs.

Trouble Shooting

-              Conducts troubleshooting activities for system related problems (both hardware & software) with the host terminal or remote terminals located with each Division within the Department to ensure timely solution, efficient functioning and minimum system downtime.

Standard of Services

-              Maintain IT hardware to the required standards, monitors system functioning and provide users with training and support to resolve operational problems timely and efficiently.

Internal Coordination

-              Coordinates & assists Data Management team in computer engineering related services for the Database Management Systems while maintains close communication with ITD and computer/IT services contractors.

Coordination With Contractors

-              Initiates required tender and contracting arrangements with computer and IT technical service contractors; assists in the technical evaluation of contractors and participates, monitors & supports contractor work during the contract execution to ensure compliance with all terms and conditions.

-              Receives and verifies contractor man hours and invoices for various activities based on work orders in line with agreed contracts to be approved by Supervisor.

System Security & Data Back up

-              Executes policy, procedures and standards for database security and backup while monitoring the implementation of an effective & robust control (authorization), back up, virus defence and security systems to safeguard & protect and ensure the reliability & integrity of data.

Reporting

-              Prepares section reports in a timely and accurate manner to meet Company and section requirements, policies and standards.

Budget

-              Assists the Supervisor in annual budget preparation, review and control on expenditures, focusing on all Systems Management Section programs in line with annual maintenance plans.

Continuous Improvement

-              Recommends and discuses with Supervisor the overall functions of the section, including improvement of work methods, preparation of budget and its control, changes in job assignments and improvement of work flow and organization.

Safety, Health & Environment

-              Complies with all relevant safety, health and environmental procedures to ensure a healthy and safe work environment

Related Assignments

-              Performs other related duties or assignments as directed.