Job Description: Senior IT & Cybersecurity Managed Services ManagerDepartment IT & Cybersecurity Managed Services   Reports To Director – Technology Services   Location Offshore will be supporting a client in Jedah, he has to stay for at least one month in Jedah , then will be travelling once a month to the client.
  Role Overview A senior, hands-on IT & Cybersecurity Managed Services Manager responsible for independently solving complex technical issues, managing enterprise clients, and leading end-to-end service delivery.
The role requires a professional capable of troubleshooting, managing escalations, leading a technical team, handling vendors, and presenting executive-level reports with clarity and maturity.
  Key Responsibilities   Act as L2/L3 escalation authority and personally resolve critical IT and security issues  Perform hands-on troubleshooting of network, firewall, security, and infrastructure incidents   Lead IT & Cybersecurity Managed Services operations ensuring SLA and KPI compliance  Manage and mentor a team of up to 10 engineers   Handle enterprise client interactions with professionalism and ownership  Independently create and present monthly executive-level service and security reports  Lead service transitions, operational projects, and continuous improvement initiatives   Manage vendors and third-party partners, including escalations and performance reviews   Mandatory Technical Expertise (Hands-On)Networking – L2 & L3   Enterprise switches and routing  VLANs, Trunking, STP, Inter-VLAN routing  OSPF, BGP fundamentals, NAT, QoS       Network performance and packet-level troubleshooting Firewall & Network Security (Expert Level)  FortiGate Firewalls – Mandatory  Policy and NAT troubleshooting  IPSec / SSL VPN  UTM (IPS, Web Filtering, App Control)  HA (Active-Passive / Active-Active)   Traffic flow debugging and log analysis   IT & Cybersecurity  Active Directory, Microsoft Exchange  Server infrastructure (on-premises and cloud)  SIEM, EDR, NDR, DLP, SOC operations  Vulnerability assessment and remediation tracking  ITIL Incident, Problem, and Change Management Reporting & Client Governance  Prepare monthly executive dashboards and reports covering:  SLA and KPI performance  Incident and RCA summaries  Security posture and risk trends  Service improvement roadmap   Lead service review and governance meetings with senior stakeholders   Required CertificationsMandatory / Strongly Preferred  Fortinet NSE 4 / NSE 5 / NSE 7  Cisco CCNA or CCNP  ITIL Foundation   Preferred (Value Add)  Fortinet NSE 8  CompTIA Security+  CEH  Microsoft (Windows Server / Azure)  PMP or PRINCE2 Ideal Candidate Profile  7–10 years of hands-on enterprise experience  Technically strong and client-mature   Capable of working independently with minimal supervision       Comfortable owning issues, people, vendors, and outcomes   Able to communicate technical topics clearly to executive stakeholders   Employment Type Full-time   Application Process Submit a detailed resume and relevant certifications to [insert email or application link].
Shortlisted candidates will be contacted for technical and leadership interviews.
Company Overview Arabia is a leading provider of IT and Cybersecurity Managed Services, delivering enterprise- grade solutions that ensure operational excellence, security resilience, and client satisfaction.
The organization values technical expertise, accountability, and continuous improvement in every engagement.