Job purpose: • Assist guests professionally across all Resort areas, delivering wellness-focused hospitality. • Clean and maintain guest rooms to Jayasom’s high standards of comfort, hygiene, and presentation. • Anticipate guest needs and consistently exceed expectations with attentive, personalized service. • Promote Jayasom’s wellness and sustainability culture by leading through example.
Key operational responsibilities: • Participate in daily briefings and communicate clearly to support smooth operations. • Build warm, professional relationships with guests and deliver a seamless experience from pre-arrival to post-departure. • Clean and maintain guest rooms and assigned areas to Jayasom’s luxury wellness standards. • Ensure proper bathroom cleaning, bed making, room presentation, and garment arrangement as per guidelines. • Replenish amenities, manage linen handling, and maintain cleanliness checks in all areas. • Comply with all health, safety, and chemical handling procedures. • Handle guest requests and complaints promptly and professionally, ensuring full satisfaction and proper documentation. • Coordinate with all departments to ensure seamless service delivery. • Maintain accurate room status, linen, inventory, Lost & Found, and guest records. • Support daily reporting and keep welcome areas clean and representative of Jayasom’s wellness atmosphere. • Collaborate proactively with other departments to ensure operational harmony and service excellence.
Job requirements: • BA in Hospitality Management or Diploma. • Proven experience in a similar housekeeping or resort role. • Experience working with multicultural teams. • Strong knowledge of housekeeping services, luxury service standards, and cleaning equipment and products.