Job purpose: • Assist guests professionally across all Gourmet Service areas while maintaining high service standards. • Anticipate guest needs and consistently exceed expectations. • Promote Jayasom’s wellness and sustainability culture by leading through example.
Key operational responsibilities: • Participate in daily briefings and maintain open, effective communication with the team. • Build warm, professional relationships with guests to ensure outstanding satisfaction. • Deliver high-level gourmet service in line with Jayasom Amaala service standards. • Maintain strong knowledge of food and beverage offerings, allergens, guest preferences, and wellness requirements. • Operate the Micros POS system accurately as per assigned responsibility level. • Provide proper guest greeting, table setup, order accuracy, and timely food delivery. • Handle guest requests and complaints promptly, courteously, and professionally. • Ensure compliance with hygiene, cleanliness, and sanitation standards across all service areas. • Participate in trainings, tastings, inspections, and continuous service improvement initiatives. • Support inventory control, daily operational reports, and special guest arrangements. • Assist with opening and closing procedures of gourmet service outlets. • Stay updated on service and culinary trends and share feedback with leadership.
Job requirements: • BA in Hotel Management or equivalent qualification. • Previous experience in a similar role within a luxury resort environment, including pre-opening exposure. • Progressive experience delivering high-quality service standards. • Strong knowledge of food regulations, health and safety standards. • Familiarity with hotel information systems such as Opera, Fidelio, and Micros Symphony.