Shangri-La Jeddah

Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.

• 203 stylish rooms and suites plus 17 luxury serviced apartments.


• 5 restaurants and lounges, including the legendary Shang Palace


• Convenient for Jeddah’s popular landmarks and Red Sea Mall


• 116 privately owned Burj Assila Residences. They also have access to The Wellness Club facilities. 

Job Summary

Under the general supervision of the Executive Housekeeper  the Service Manager – Laundry is responsible for the general administration and operation of the Laundry Department (including Linen/Uniform Section), and provides supervision, direction and leadership to ensure efficient and customer-oriented service in the Laundry department.

As Laundry Manager, we rely on you to 

• Lead and manage the daily operations of the Laundry Department, ensuring high-quality cleaning standards for guest laundry, linens, and uniforms.


• Implement preventive maintenance, hygiene, and safety procedures for laundry equipment and chemical usage.


• Manage budgets, cost control, and inventory of linen, chemicals, and operating supplies.


• Train, develop, and motivate team members to deliver consistent service in line with Shangri-La standards.


• Ensure compliance with hotel policies, safety guidelines, and hygiene standards at all times.


• Collaborate with Housekeeping, F&B, Health Club, and other departments to meet operational needs.


• Monitor guest satisfaction and handle complaints related to laundry services promptly and professionally.


• Drive continuous improvement and maintain high standards of productivity, efficiency, and guest service.

What we're looking for

• Minimum 5 years of experience in hotel laundry operations, with at least 2 years in a managerial capacity.


• Certificate in Hotel Management, Technical School, or equivalent professional training.


• Strong leadership, organizational, and problem-solving skills.


• Proficient in English; knowledge of additional languages is an advantage.


• Good health, professional appearance, and articulate communication skills.


• Computer literate with knowledge of textile care, laundry equipment, and chemical usage.

Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.