Job purpose: • Support the Executive Caretaker in implementing Jayasom’s strategy, policies, and operational initiatives. • Lead the Laundry team to ensure the highest standards of laundry services. • Manage and control laundry budgets, forecasts, and operational efficiency. • Ensure smooth daily operations and timely completion of all tasks. • Promote Jayasom’s wellness and sustainability culture by leading through example.
Key operational responsibilities:• Oversee daily laundry operations to ensure compliance with Jayasom’s service standards and procedures. • Manage and supervise the Laundry team to meet departmental objectives and service timelines. • Ensure proper handling, timely return, and high-quality finishing of guest laundry and dry cleaning. • Control detergent, chemical, linen, wardrobe, and inventory levels, including coordination with external laundry providers. • Maintain regular linen and wardrobe inventories and ensure sufficient par levels. • Establish and monitor maintenance schedules for all laundry machinery and equipment. • Conduct quality control checks on linen and laundry items. • Coordinate VIP preparations and special guest requests with relevant departments. • Handle guest queries and complaints professionally, ensuring full satisfaction and proper documentation. • Liaise with all departments to ensure smooth operations and consistent service quality. • Monitor maintenance issues, report faults, and follow up on resolutions. • Support departmental business planning and prepare daily and monthly operational reports. • Ensure guest records are accurately updated in line with company policies and local requirements.