JOB PURPOSE:

Handover Specialist manages the final transfer of completed properties from RSG to buyer, ensuring quality, handling documentation, coordinating teams (legal, finance, maintenance), conducting inspections, resolving snags, and ensuring a smooth, professional client experience, involving communication, problem-solving, and attention to detail. Focus will be on building lasting relationships, fostering trust, and upholding high standards of service and efficiency. Serve as the main point of contact for clients at Handover ensuring their concerns are addressed promptly, professionally, and to their satisfaction.

KEY ACCOUNTABILITIES:

Develops and maintains constructive and cooperative relationships with customers. Interacts professionally and courteously with clients by telephone, email, letter, and face to face Investigates and resolves client complaints and queries

Process Management: 

• Coordinate and manage the end-to-end property handover process from pre-handover checks to final sign-off.

Client Liaison: 

• Act as the main point of contact, keeping clients informed, addressing queries, managing complaints, and providing a professional experience.

Quality Assurance: 

• Conduct pre-handover inspections (snagging), ensure units meet quality standards, and follow up on defects.

Documentation: 

• Manage and process handover documents, collect signed approvals, and ensure all legal and technical paperwork is complete and filed.

Internal Coordination:

• Liaise with sales operations, sales, legal, and finance teams to ensure all departments are aligned for timely completion.

Reporting: 

• Produce reports on handover progress and business reviews
• Ensures accurate records of all client related information, contracts, agreements, and correspondence in the company crm system
• Complies with and maintains knowledge of applicable rules, regulations, standards, and best practices
• Liaises with local Government Authorities and legal representatives
• Performs and/or directs day to day administrative tasks
• Creation, distribution and signing off documents related to Handover Services

Strategic Development 

• Prepares reports and statistics for Handover Manager

Leadership

• Provides clients with guidance on complaint‑handling and escalation procedures.

Document Management

• Manages and uploads all relevant records and information into the CRM system in line with the Company’s document control policies and procedures, including all client correspondence.
• Ensures documentation is stored securely and maintained in a well‑organised manner.

Inspections and Handover

• Liaises with the Handover Manager and Sales Operations teams to ensure a seamless and timely property handover to customers.
• Coordinates with relevant departments to ensure all snags and issues are addressed through to full resolution.

Reporting – Inspections and Handover

• Prepares reports summarizing units handed over to clients by project.
• Produces reports detailing snags per unit and per project.
• Tracks and reports on snag completion status.
• Provides any additional reports as required by management.
• Liaise with Handover Manager and Sales Operations team to ensure property seamless handover to customers in a timely manner.

COMMUNICATIONS & WORKING RELATIONSHIPS:

Internal: 

• Handover Manager, Sales Operations and Director Residential Sales Ops on key milestones, potential issues and problem resolution. Coordination with all functions of Sales Operation team ensuring successful delivery of services to clients.

External:

• Any external parties required to perform the role including authorities, banks etc in strict coordination with the handover manager and Sales operations director.

Frameworks /Boundaries & Decision Making Authority:

• Director Residential Sales Operations, Handover Manager, Sales Operations Team
• To work within the policy and procedures agreed by management
• To manage handover of units to clients, delivering wide range of services to clients
• Referral decision making to Handover Manager and Director on an as required basis 

Qualification/Skills/ Experience: 

• Bachelor’s degree or equivalent from a recognised college/university
• Professional qualification in Civil, Electrical. Mechanical, Customer Care or similar 
• Knowledge and understanding of Development, Real Estate and Handover process
• Must have at least 3 years’ experience, of which at least 2 years in management or controlling role with background in Customer Care/ Operations and administration in Real Estate/Development Company.
• Experience of delivering Customer Care to Clients in residential projects (pre and post-handover)
• Demonstrable ability in dispute resolution
• Effective communicator and decision maker
• Proficient in Microsoft Word, Excel and Power Point
• Advanced Excel skills for dashboards, trackers, data analysis, and reporting.
• PowerPoint skills to prepare professional presentations and management briefs.
• Aconex proficiency for document control, uploads, workflows, transmittals, and tracking.

Personal  Attributes: 

• Driven to consistently deliver exceptional customer service
• Outstanding interpersonal, negotiation and conflict resolution skills
• Natural ability to cultivate and build long lasting relationships
• Proven planning and organizational abilities
• High standard of personal presentation.
• Arabic & English speaker

Location : Red Sea Site near Umluj