Industry: Real Estate / Property Management
Location: Saudi Arabia
Position Summary:
The Community Director will oversee the strategic and operational management of residential and mixed-use communities within the real estate portfolio. This role ensures that the communities deliver exceptional living experiences, maintain high standards of safety, cleanliness, and aesthetics, and foster a strong sense of belonging among residents. The Community Director will lead teams across community management, facility operations, customer service, and community engagement.
Key Responsibilities:
1. Strategic Leadership
- Develop and implement long-term strategies for community management aligned with company objectives.
- Oversee budgets, service contracts, and performance KPIs to ensure operational efficiency and financial sustainability.
- Drive initiatives that enhance community value, customer satisfaction, and brand reputation.
2. Operations & Property Management
- Supervise the daily operations of all community facilities, landscaping, and security.
- Coordinate with maintenance, engineering, and vendors to ensure timely service delivery.
- Ensure compliance with health, safety, and environmental (HSE) regulations and local municipal standards.
3. Community Relations & Resident Experience
- Build strong relationships with residents, homeowners associations, and stakeholders.
- Oversee resident communication, feedback channels, and community engagement events.
- Promote initiatives that foster social cohesion, sustainability, and cultural alignment with Saudi Vision 2030 values.
4. Financial & Administrative Management
- Prepare and manage community budgets, service charge collections, and expenditure tracking.
- Monitor vendor contracts, renewal cycles, and procurement processes.
- Implement cost-optimization strategies without compromising service quality.
5. Team Management
- Lead, train, and motivate community management and operations teams.
- Establish KPIs and performance management systems to ensure accountability.
- Encourage a culture of excellence, service orientation, and continuous improvement.
Skills
Qualifications & Experience:
- Bachelors degree in Real Estate Management, Business Administration, Facilities Management, or related field.
- Masters degree or MBA is an advantage.
- 10- 15 years of experience in community or property management within large-scale real estate developments (residential, mixed-use, or gated communities).
- Proven leadership experience in managing multidisciplinary teams and service providers.
- Strong understanding of Saudi real estate regulations, RERA (if applicable), and FM standards.
- Excellent communication skills in English (Arabic preferred).
Key Skills:
- Strategic planning and community management
- Budgeting and financial control
- Facilities and asset management
- Vendor and contract management
- Customer relationship and stakeholder management
- Crisis management and problem-solving
- Leadership and people development