Role Purpose

The Senior Manager – Control Room (Dry Utilities) is responsible for leading and overseeing 24/7 operations within the central control room that manages and monitors all dry utility networks (MV and LV). This role ensures reliable service delivery, operational excellence, asset protection, and incident response coordination across the utility networks. The role requires strong leadership, deep technical knowledge of dry utility systems, and the ability to manage real-time operations and multi-stakeholder communication.

Key Responsibilities

1. Control Room Operations Leadership

• Lead and manage daily operations of the Dry Utilities Control Room, ensuring full compliance with operational standards and regulatory requirements.
• Oversee real-time monitoring of power distribution and associated dry utility infrastructure.
• Implement and enforce standard operating procedures (SOPs), emergency procedures, and escalation protocols.

2. Network Monitoring & Performance

• Ensure continuous visibility of system performance using SCADA, GIS, OMS, and other monitoring platforms.
• Analyze network trends, alarms, and events to optimize performance and mitigate risks.
• Coordinate with field operations teams for rapid response to faults, outages, and maintenance requirements.

3. Incident & Emergency Management

• Lead incident command during outages, system failures, or emergencies affecting dry utility networks.
• Coordinate with internal departments, and external stakeholders.
• Ensure timely reporting, root-cause analysis, and post-incident reviews.

4. Team Management & Development

• Supervise a team of control room operators, shift supervisors, analysts, and technical support personnel.
• Develop training plans, competency assessments, and succession planning.
• Foster a culture of situational awareness, safety, discipline, and continuous improvement.

5. Planning, Reporting & Continuous Improvement

• Oversee the preparation of daily, weekly, and monthly operational reports, KPIs, and compliance documentation.
• Drive improvements in system reliability, automation, and operational workflows.
• Contribute to strategic planning, asset lifecycle management, and digital transformation initiatives.

6. Stakeholder Coordination

• Serve as the primary liaison for dry utilities operational matters within the organization
• Support project teams during commissioning, network expansions, and shutdown planning.
• Participate in coordination meetings related to network protection, customer complaints, and operational risk.

Qualifications & Experience

Education

• Bachelor’s degree in Electrical Engineering
• Master’s degree preferred.

Experience

• Minimum 8–10 years of experience in utility operations, with at least 5 years in a control-room management or senior supervisory role.
• Proven experience managing power distribution or other dry utilities networks.
• Experience working in 24/7 mission-critical operation centers.

Technical Skills

• Strong understanding of dry utility systems: power distribution networks, cable routing, etc.
• Proficiency with SCADA, DCS, OMS, GIS, and incident-management platforms.
• Solid knowledge of utility safety standards, regulatory requirements, and operational best practices.

Leadership & Soft Skills

• Strong leadership, decision-making, and crisis management capabilities.
• Excellent communication and stakeholder-management skills.
• Ability to work under pressure and manage high-stakes operational environments.

Key Competencies

• Operational Excellence
• Situational Awareness
• Team Leadership
• Analytical & Problem-Solving Skills
• Emergency Response Coordination
• Strategic Planning
• Technical Proficiency in Utility Networks