Job Purpose :

Supervise daily IT operations, ensuring infrastructure stability, system performance, and efficient end-user support across the destination's facilities. Support the rollout of technology solutions and uphold data security standards.

Job Responsibilities :

1.  Provide first and second-line support for hardware, software, and network-related issues. 

2.  Monitor performance of IT infrastructure, including routers, switches, servers, and wireless systems. 

3.  Ensure daily backups are completed, tested, and documented appropriately. 

4.  Maintain uptime for critical systems including POS, ticketing, access control, and guest Wi-Fi. 

5.  Configure and deploy devices (laptops, tablets, printers) for staff and operational teams. 

6.  Enforce IT policies, user access controls, and data protection measures. 

7.  Support implementation and testing of new applications and system upgrades. 

8.  Troubleshoot system outages and coordinate with external vendors for resolution. 

9.  Maintain inventory and asset tracking logs for all IT hardware and software licenses. 

10. Support integration of digital signage, sound systems, and AV setups for events. 

11. Provide IT orientation and support for new staff during onboarding. 

12. Monitor helpdesk system, ensure timely resolution, and escalate recurring issues. 

13. Document standard procedures and keep IT manuals up to date for business continuity. 

14. Participate in planning for disaster recovery and cybersecurity response scenarios. 

15. Provide first and second-line support for hardware, software, and network-related issues. 

Job Requirements 

Academic Qualifications 

• Bachelor’s degree in Computer Science, Information Technology, or a related field. 
• 6 years to relevant experience with at least 1–2 years in a supervisory or lead technician role.
• Relevant IT certifications preferred (e.g., CompTIA, Cisco, Microsoft). Strong troubleshooting and end-user support skills.

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Techhnical Competencies 

• IT Hardware & Network Support 
• End-User Technical Support & Troubleshooting 
• Operational Systems (POS, Ticketing, Access) Support 
• Systems Security & Access Management 
• Digital Platform & Infrastructure Monitoring 
• Asset & Inventory Control 
• Helpdesk Management 
• Disaster Recovery & Data Backup