Job Purpose 

The jobholder responsibility is to oversee the oversee the execution of all land guest services ensuring Safe, efficient and high-quality service delivery as per RSG Standards.

The jobholder will oversee the execution of all transportation for Mobility division i.e. mainly focused on Guest & employee to ensure business continuity. He/She will act a primary point of contact for all concerned stakeholders internally and externally in managing Mobility expectations of all the relevant stakeholders impacted. 

Job Responsibilities

Transport Operations Management:

• Oversee, lead and supervise the seamless execution of guest and senior management transfers, ensuring high standards of service quality.
• Monitor real-time transportation services via Transport Management Systems, addressing issues as they arise to meet operational objectives.
• Maintain and develop strong relationships with stakeholders and clients.
• Coordinate with relevant functional areas and departments to ensure seamless integration and effectiveness in multi-modal transport services.
• Make quick, informed decisions regarding task reallocations due to unforeseen circumstances such as breakdowns, accidents, or incidents.
• Act as the primary point of contact for all land mobility services during operational hours.
• Oversee the dispatch of vehicles ensuring timely and efficient operations.
• Manage incidents and accidents effectively, coordinating with relative stakeholders and internal teams to resolve issues and minimize disruptions.
• Resolve and Escalate CRM reports to track customer interactions, feedback, and service quality issues, ensuring responsiveness to client needs and continuous improvement.
• Oversee post-operation processes, performance tracking, and staff management.
• Ensure strict adherence to KSA transportation laws and regulations.

Leadership & Team Management:

• Lead a team of Coordinators, Dispatchers, and Chauffeurs, ensuring they adhere to operational standards, safety protocols, and customer satisfaction guidelines.
• Conduct team briefings, toolbox talks, and safety reviews to maintain high standards of operational efficiency and safety
• Manage staff attendance, resolve operational setbacks caused by absences, and ensure that service delivery remains unaffected.
• Manage overtime and staff scheduling, ensuring resources are allocated efficiently for subsequent shifts

Performance Monitoring and Reporting:

• Monitor and track key performance indicators (KPIs), including on-time performance, guest satisfaction, driver utilization and driver behavior.
• Generate detailed reports for upper management to inform strategic decisions.

Stakeholder Engagement and Service Excellence:

• Engage in strategic planning to align transportation services as per company guidelines.
• Coordinate with B2B support teams to ensure seamless service delivery.

Job Requirements

• Bachelor's Degree or equivalent qualification
• At least 7 years of industry experience with proven expertise in transportation
• Leadership & Team Management.
• Operational Planning & Coordination.
• Excellent analytical, problem solving & Decision-Making.
• Time-management skills  
• Problem-Solving 
• Customer Service Excellence.
• Fleet Management.
• Safety & Compliance
• Demonstrated proficiency with Microsoft Office programs with a minimum of intermediate skills in Word, Excel and Outlook.
• Strong communication and interpersonal skills 

Job Context 

This is an operations focused position and is full time based at RSG site.