Job Purpose:

• The Senior Specialist – Arrival & Departure Airport Operations will support the Manager - A&D Airport Mobility Planning & Operations in managing all transport services related to the arrival and departure of guests, employees, and stakeholders to and from airports served by the AMAALA project.
• This role focuses on ensuring smooth, safe, and efficient transportation during high-traffic periods, contributing to the seamless guest experience that AMAALA strives for.
• The Senior Specialist will be responsible for planning, coordinating, and monitoring transport schedules, managing service providers, and overseeing the transport team.
• The role will also include proactive identification and implementation of improvements to elevate service delivery and operational efficiency.
• The jobholder’s responsibility is to plan and provide safe and reliable transportation services to all Guest/Clients/Stakeholders to ensure safe journeys with minimal delays.
  
  

Job Responsibilities:

Manage and Monitor Airport Transport Operations

• Oversee the daily operations of transportation services between airport terminals and Triple Bay / AMAALA Staff Village.
• Monitor schedules for arrivals and departures, ensuring no gaps or delays in transport availability.
• Ensure the transport services meet the agreed standards for safety, efficiency, and guest satisfaction.

Service Coordination

• Address any non-performance issues or operational challenges and ensure corrective actions are implemented swiftly.

Team Leadership & Coordination

• Lead a team of transport coordinators, drivers, and support staff to ensure smooth operations during arrivals and departures.
• Manage team scheduling, performance reviews, and ensure staff are well-trained and equipped to deliver a high standard of service.

Guest Experience Management

• Act as the primary point of contact for all transport-related inquiries and complaints from internal and external stakeholders related to airport arrivals and departures.
• Respond promptly to feedback, resolving any issues to maintain high levels of guest satisfaction.

Operational Improvement Initiatives

• Proactively review and analyze existing transport operations to identify opportunities for improved efficiency or cost-effectiveness.
• Implement new systems to enhance the guest experience and streamline operations.

Risk and Safety Management

• Ensure all transport services are in compliance with safety regulations and company policies.
• Report and investigate any incidents or accidents involving transport services, taking necessary corrective actions and ensuring stakeholders are kept informed.

Reporting & Data Management

• Compile regular reports on transport performance, including ridership data, incident reports, and feedback analysis.
• Provide insights to senior management regarding trends, operational challenges, and recommendations for service enhancements.

Job Requirements:

Qualification and Experience:

• A bachelor’s degree or equivalent qualification. 
• At least 6 years industry experience and proven expertise in the automotive or transportation industry
• Proficient in English (oral and written), Arabic proficiency is a nice to have. 
• Experience of managing A&D Airport functions in a large and fast paced environment

Skills:

• Demonstrated ability to organize and manage multiple priorities in a quick moving and change oriented environment
• Must be able to multi-tasking in a fast pace, high volume, environment
• Demonstrated proficiency with Microsoft Office programs with a minimum of intermediate skills in Word, Excel and Outlook (skill level will be tested)
• Able to work in a highly collaborative environment with independence
• Strong communication and interpersonal skills and ability to communicate based on needs of VIP chauffeur driver.
• Strong customer service orientation. High energy and passion for interaction with people
• Excellent analytical, problem solving, and time-management skills 
• Demonstrated experience/maturity to handle confidential and sensitive information. 
• Possess a positive, service-oriented attitude with excellent follow through on issues 
• Foresees potential challenges and comes prepared with solutions to solve variety of problems

Job Context:   

• The role is responsible for end-to-end operational readiness of the Arrival & Departure fleet, coordinating with the Maintenance team to ensure manufacturer-recommended servicing is executed without disrupting service delivery.
• This ensures consistent fleet availability, reliability, and a seamless guest experience through proactive planning, timely interventions, and tight performance oversight.