Job Title: Customer Experience & Loyalty Specialist

Location: Khobar, Saudi Arabia

Industry: Food & Beverage / Restaurants

Company: Thermo Steakhouse

Company Overview

Thermo Steakhouse is a premium steakhouse in Khobar, Saudi Arabia, known for quality food and a growing loyal customer base. Our marketing brings many new guests every month. Now we want a structured retention system that keeps them coming back more often.

Role Summary

We are looking for an experienced Customer Experience & Loyalty Specialist to design and manage all customer relations and loyalty activities for Thermo Steakhouse. You will own the full retention journey from idea to execution to reporting, working closely with the marketing team and management.

Key Responsibilities

• Build and maintain strong relationships with customers.
• Design and implement simple, effective retention campaigns and activities.
• Create and manage loyalty programs and customer return plans.
• Segment customers and improve repeat visits based on behavior and feedback.
• Track KPIs such as repeat-visit rate, reactivation rate, and campaign performance.
• Prepare clear monthly and quarterly retention reports for management.
• Coordinate with the marketing team on messaging and promotions.
• Lead the full retention project independently from A to Z.

Candidate Requirements

• Proven experience in customer relations, CRM, loyalty, or similar role (MUST).
• Experience in F&B, hospitality, or retail is a strong plus.
• Strong communication skills in both Arabic and English (spoken and written).
• Ability to plan, execute, and track campaigns using basic tools (Excel / Google Sheets / CRM / POS exports).
• Creative, customer-focused mindset with strong problem-solving skills.
• Able to work independently, take ownership, and meet deadlines.
• Ready and willing to relocate to Khobar, Saudi Arabia.

What We Offer

• Chance to build the full retention system for a growing restaurant brand.
• Close work with the founder / management and marketing team.
• Competitive salary package based on experience.
• Room for growth as the brand expands inside Saudi Arabia.

How to Apply

• Apply through Bayt with your updated CV.
• In the Cover Letter box, write 3–4 short lines answering:

“If you were in charge of customer experience and loyalty at a restaurant, what is the first idea you would implement and why?”

Skills

• Strong people skills and ability to build friendly relationships with customers
• Good planning and organization (can manage many small tasks and follow-ups)
• Comfortable working with data and simple reports (Excel / Sheets / CRM exports)
• Creative in coming up with loyalty ideas, offers, and activities
• Able to work independently and take ownership without constant supervision
• Clear communication in Arabic and English (speaking and writing)