You exude professionalism, elegance, and confidence, and possess exceptional communication skills. Your ability to connect with retail teams, instil brand values, and elevate customer engagement through impactful training sets you apart.

Description: 

In this role, you will be responsible for planning, designing, coordinating, and delivering the respective training programs in alignment with the organization’s HR and business strategy.

Role & Responsibilities:

Management:

• Assists the HRD in providing a focused sense of direction to the department employees and management.
• Assists the HRD in establishment and performance of the department goals, policies, and procedures.
• Assist in management the department financial and budgetary activities in relation to training programs.
• Assist in the analysis of the designated reports, other performance indicators and provide the necessary feedback and recommendations.
• Identify areas of raising efficiency and effectiveness and to improve performance, policies, and programs.
• Endeavor to develop and succeed in maintaining an appropriate company image that strives towards excellence in satisfying customers.
• Assist in the development of the quantified M.B.O. plans for the direct subordinates and ensure that the process propagates through all levels.
• To maintain viable relations with business partners, official entities, and government bodies.
• Perform other related duties as directed by the immediate superior.

Technical:

• Coordinate, develop. and create training programs in line with targeted requirements.
• Provide training programs that address business and personnel requirements.
• Conduct orientation sessions and arrange on-the-job training for new hires.
• Develop metrics of measuring the effectiveness of training programs.
• Participate in the staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training. meetings. conferences, and workshops.
• Conduct needs analysis studies to analyze training needs and develop new training programs or modify and improve existing programs in coordination with the HR manager and departments heads.
• Coach and mentor, providing clear feedback and follow through to enforce and reinforce changes performance.
• Must establish and maintain an effective working relationship with department heads and managers throughout the Company.
• Monitor staff performance by liaising with line managers and department heads.
• Supervising and monitoring progress made via training programs or schemes.
• Assist in the creation of the yearly training calendar.
• Coordinates and schedule trainings with suppliers and third parties.
• Assist the respective party in preparation, booking, quotations, etc. of the training programs.

Policy and Procedure:

• Ensure the implementation of all organizational policies and procedures.
• Ensure the implementation of all regulatory and SLA protocols.

Safety & Risk Management:

• Ensure department risk management plan is in place and applied.
• Responsible for managing the department’s exposure to related risks.
• Ensure commitment to all QHSE protocols and procedures as per organizational and official requirements.

Reporting:

• Provides written reports in the appropriate medium as per schedule.
• Provides research and documentation for all required matters.

Skills

Skills & Competencies:

• Fluent in English and Arabic with a sophisticated, confident presentation style.
• Proficiency in MS Office packages such as Word and Excel, PowerPoint Presentation; e-mail and internet data research and interpretation.
• Knowledge of computerized information systems used in human resources applications.
• Competent in organizational development and employee relations.
• Physically and mentally fit for the job.

Education & Qualifications:

• Bachelor’s degree in Business, Retail Management, or a related field. Master’s degree is highly preferred.
• With 5-8 years experience within the training field as related to soft skills and preferable within the luxury fashion retail field.
• Preferably with Technical Training Certificates/licenses, Training programs certification in the retail field, or HR Analytics.
• With experience using Training Needs Analysis.