Purpose of the Job

To manage the new e-commerce system and act as a coordination point between the ADC sales team and the IT department to ensure smooth operations and system functionality.

Key Accountabilities / Responsibilities

• Collaborate with senior application managers on planning, implementation, and upgrading of software and network infrastructure.
• Troubleshoot and resolve daily software and application issues by providing timely and effective solutions.
• Provide technical support and training to staff on new and existing software applications.
• Assist in the creation, maintenance, and management of company databases.
• Monitor the roll-out of new applications and updates to ensure smooth integration and proper functionality.
• Document technical procedures, protocols, and user manuals according to established standards.
• Stay updated with the latest software developments and industry trends to recommend future improvements..

Preferred Candidate:

1. Strong analytical skills, with the ability to evaluate complex information and identify solutions.
2. Excellent communication skills, both verbal and written, to effectively interact with team members and stakeholders.
3. Detail-oriented with a commitment to delivering high-quality work and meeting deadlines.
4. Ability to work collaboratively in a team environment while also being capable of working independently.
5. Proactive attitude towards problem-solving and a willingness to learn new technologies and methodologies.
6. Basic understanding of application lifecycle management and software development processes.
7. Familiarity with database management and basic SQL knowledge is a plus.
8. Experience with project management tools and techniques is beneficial.
9. A degree in Computer Science, Information Technology, or a related field is preferred.

Skills

• Technical Proficiency: Familiarity with application management tools and software is essential. Understanding of various programming languages and database management systems will help in troubleshooting and optimization tasks.
• Analytical Skills: The ability to analyze application performance data and user feedback to identify areas for improvement is crucial. This skill aids in making informed decisions that enhance application functionality.
• Communication Skills: Strong verbal and written communication skills are vital for effectively collaborating with team members and providing support to users. Clear communication ensures that technical concepts are understood by non-technical stakeholders.
• Problem-Solving Skills: A proactive approach to identifying issues and developing solutions is important in minimizing downtime and improving user satisfaction. This skill is particularly relevant when troubleshooting application-related problems.
• Attention to Detail: A meticulous approach to managing application configurations and documentation ensures compliance and facilitates smoother audits. This skill is essential for maintaining high standards in application management.