Job Purpose:

The Senior Specialist – Member Relations is a key front-facing representative of Amaala Yacht Club, responsible for delivering exceptional service to members, guests, and VIP visitors while supporting day-to-day membership administration. This role ensures smooth arrivals, personalized service delivery, and accurate maintenance of member records and preferences. The ideal candidate will bring warmth, professionalism, and attention to detail, with experience in high-end hospitality or private club environments.

Job Responsibilities

• Greet members and guests with a warm, professional welcome, ensuring a seamless first impression.
• Assist in daily guest and member check-ins, appointments, and itinerary coordination.
• Maintain accurate member profiles, preferences, and service histories in the CRM system.
• Support the processing of membership applications, renewals, and inquiries.
• Coordinate with internal departments (concierge, marina, F&B, events) to fulfill guest/member requests.
• Prepare welcome packs, club collateral, and communication materials for new and prospective members.
• Assist with hosting VIP arrivals, guided tours, and private viewings.
• Maintain the confidentiality of member information and act as a trusted point of contact.
• Respond to guest feedback and assist in resolving service issues promptly and professionally.
• Support the organization and execution of club events, member activations, and seasonal programs.

Safety, Quality & Environment:

• Apply safety, quality and environmental management policies, procedures, and controls to ensure employee safety, legislative compliance, delivery of high-quality products/service and a responsible environmental attitude.
• Continuous Improvement
• Contribute to the identification of opportunities for continuous improvement of department’s systems, processes and practices considering ‘international best practice’, improvement of business processes, cost reduction and productivity improvement.

Job Requirements

Qualification and Experience

• Diploma or Bachelor’s degree in Hospitality, Business, or a related field preferred.
• 2–4 years of experience in luxury hospitality, front office, or member services roles.
• Experience with CRM systems and guest-facing technology.