We are looking for a skilled Voice Engineer / Voice Administrator to manage and maintain our enterprise voice infrastructure. The ideal candidate will have hands-on experience with Cisco UC platforms, SIP trunking, QoS, and endpoint management, ensuring seamless communication services across the organization.

Key Responsibilities:

• Administer and maintain Cisco UC platforms including CCE, CUCM, and WebEx.
• Configure and manage SIP trunking, QoS policies, and MRA (Mobile and Remote Access).
• Manage voice endpoints, ensuring proper configuration and functionality.
• Apply Linux patching and perform system monitoring for voice infrastructure.
• Collaborate with vendors for issue resolution, upgrades, and service delivery.
• Troubleshoot and resolve voice-related incidents to ensure high availability.
• Maintain accurate documentation and configuration records.

Skills

Qualifications and Skills:

• Proven experience as a Voice Engineer or Voice Administrator.
• Hands-on expertise with Cisco UC platforms (CCE, CUCM, WebEx).
• Strong knowledge of SIP trunking, QoS configuration, MRA, and endpoint management.
• Familiarity with Linux system patching and monitoring tools.
• Excellent troubleshooting, vendor management, and communication skills.
• Ability to work in fast-paced and mission-critical environments.