1. **Store Operations Management**
- Manage daily operations of online stores (e.g. Shopify / Amazon / Noon / Salla platforms).
- Upload, update and optimize product listings (titles, descriptions, images, attributes, tags).
- Maintain correct prices, stock status, and product categories.
2. **Order & Customer Management**
- Monitor orders, coordinate with warehouse/logistics for timely shipment.
- Track delivery status, handle order exceptions (delays, returns, refunds, exchanges).
- Reply to customer inquiries via chat/email and maintain good ratings and reviews.
3. **Marketing & Promotion Execution**
- Plan and execute platform promotions (campaigns, coupons, flash sales, bundles).
- Coordinate with design team for banners, product images, landing pages.
- Assist with social media / influencer / advertising activities to drive traffic to store.
4. **Data Analysis & Optimization**
- Track and analyze key metrics: traffic, conversion rate, CTR, add-to-cart, return rate, etc.
- Regularly generate reports and propose optimization actions (pricing, content, promotion).
- Monitor competitors’ prices, promotions, reviews, and adjust strategy accordingly.
5. **Content & Page Optimization**
- Optimize product titles, keywords, descriptions, and images to improve search ranking and CTR.
- Ensure product content is accurate, clear, and matches brand tone.
- A/B test product pages, banners, and promotion wording when needed.
6. **Cross-team Collaboration**
- Work closely with marketing, sales, warehouse, logistics, and customer service teams.
- Communicate inventory demand and sales forecasts to supply chain team.
- Support new product launches and seasonal campaigns.
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## Requirements
- Bachelor’s degree in E-commerce, Marketing, Business, or related field (or equivalent experience).
- 1–3 years experience in e-commerce operations or online store management preferred (intern/junior roles can be 0–1 year).
- Familiar with at least one major e-commerce platform (e.g. Amazon, Shopify, Shopee, Lazada, Alibaba, etc.).
- Basic understanding of online marketing concepts: SEO, paid ads, promotion tools, coupons.
- Strong data sense; able to use Excel/Sheets and basic analytics tools.
- Good communication and coordination skills; detail-oriented and execution-driven.
- [Optional] Good English skills for reading/writing product content and communicating with overseas partners/customers.
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## Key Skills
- E-commerce platform operation
- Product listing & content optimization
- Promotion & campaign management
- Data analysis (Excel, platform reports)
- Customer service & problem solving
- Time management & multi-tasking
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## Performance Indicators (KPIs) – Optional
- Store revenue and GMV growth
- Conversion rate and average order value (AOV)
- Traffic growth and click-through rate (CTR)
- Return / refund rate
- Store rating and customer satisfaction
- On-time shipment and order processing accuracy
Skills
Minimum 2 years of experience operating Noon, Shopify, and Salla platforms.
Deep understanding of the Saudi e-commerce ecosystem and platform operations.
Strong analytical skills with proficiency in Excel/Google Sheets.
Experience with SEO, digital advertising, and performance marketing.
Knowledge of supply chain, inventory, and logistics processes.
Strong communication, time management, and problem-solving abilities.
Ability to work independently and manage multiple priorities.
Fluency in English; Arabic is an advantage.