We are looking for a highly disciplined, organized, and experienced Coffee Shop Manager to lead daily operations, manage staff, and ensure smooth service in a high-traffic environment.

The ideal candidate has 3–7+ years of experience in cafés or restaurants, understands Foodics, inventory, staff performance, and knows how to maintain quality during rush hours.

Main Responsibilities:

• Oversee daily operations and ensure smooth workflow during peak hours.
• Lead and manage staff (cashiers, baristas, servers, kitchen staff).
• Create schedules, manage shifts, and organize daily work plans.
• Monitor product quality, speed of service, and customer satisfaction.
• Handle customer issues and complaints quickly and professionally.
• Manage inventory, stock levels, purchasing, and suppliers.
• Review Foodics sales reports and ensure accuracy.
• Track expenses, wastage, and cost control.
• Train new employees on service standards and procedures.
• Ensure cleanliness, hygiene, and compliance with food safety rules.
• Maintain discipline, attendance, and performance within the team.
• Coordinate with the owner on improvements, updates, and new ideas.
• Handle opening & closing procedures, including daily checklists.

Requirements:

• Saudi or resident with transferable iqama.
• 3–7+ years of experience in café or restaurant management.
• Strong leadership, communication, and discipline.
• Experience using Foodics POS system.
• Strong understanding of workflow, speed of service, and quality control.
• Ability to manage busy crowds and high-volume operations.
• Knowledge of inventory control and supplier coordination.
• Ability to train, motivate, and evaluate staff.
• Strong problem-solving and multitasking skills.
• Basic English preferred (not required).
• High level of responsibility and reliability.

Desired Skills:

• Strong leadership and team-management skills.
• High emotional intelligence and customer-handling abilities.
• Excellent decision-making under pressure.
• Strong organizational and planning skills.
• Ability to maintain high standards in a fast-paced environment.
• Excellent time management and discipline.
• Ability to identify operational issues and solve them quickly.
• Ability to inspire a positive and productive workplace culture.
• Good understanding of menu management and upselling strategies.

What We Offer:

• Competitive salary based on experience.
• Stable, fast-paced work environment.
• Opportunity to grow with an expanding business.
• Direct involvement with the owner and management team.

Skills

Strong leadership skills with the ability to motivate and manage a team.

High level of discipline, responsibility, and reliability.

Excellent communication and customer-handling skills.

Strong decision-making abilities, especially under pressure.

Ability to maintain high-quality standards during busy hours.

Strong organizational and planning skills.

Good understanding of workflow optimization in cafés.

Ability to manage and analyze Foodics reports (sales, voids, discounts, wastage).

Strong time-management and multitasking capability.

Ability to identify operational problems and solve them quickly.

Strong focus on hygiene, safety, and cleanliness standards.

Ability to train, develop, and evaluate staff performance.

Knowledge of inventory control methods and supplier management.

Customer-centric mindset with high emotional intelligence.