We are a leading hospitality group dedicated to preserving and promoting the rich culinary heritage of Saudi Arabia. Our restaurants offer an authentic Saudi dining experience, blending traditional flavors with exceptional service. We are committed to operational excellence, cultural authenticity, and customer satisfaction.

Job Overview:

We seek a bilingual (Arabic/English) Operations Manager with 7+ years of experience in restaurant operations and customer service to oversee the seamless functioning of our Saudi cuisine establishments. The ideal candidate will combine strategic thinking, financial expertise, and cultural insight to drive profitability, compliance, and guest satisfaction while leveraging local market trends and events.

Key Responsibilities:

1. Operational Excellence

- Oversee daily operations across multiple locations, ensuring efficiency, quality, and adherence to SOPs.

- Manage inventory, supply chain, and vendor relationships to optimize cost and quality.

- Implement technology solutions (e.g., POS systems) to streamline workflows.

2. Financial Management & Reporting

- Develop and monitor budgets, P&L statements, and financial reports to maximize profitability.

- Analyze sales trends, labor costs, and expenses to identify cost-saving opportunities.

- Prepare monthly performance reports for senior leadership.

3. Compliance & Safety

- Ensure compliance with Saudi health, safety, and food regulations (SFDA standards).

- Conduct regular audits and staG training on hygiene, safety, and operational protocols.

- Maintain all necessary licenses and certifications.

4. Customer Experience & Market Strategy

- Design strategies to elevate customer satisfaction, including loyalty programs and feedback systems.

- Utilize local event calendars to drive foot traffic and promotions.

- Monitor market trends and competitor activity to refine offerings and marketing tactics.

5. Team Leadership

- Recruit, train, and mentor restaurant managers and staff to uphold service standards.

- Foster a positive, culturally aligned work environment focused on teamwork and growth.

Qualifications:

- 7+ years in restaurant/customer service operations, including 3+ years in a leadership role.

- Fluency in Arabic and English (written and spoken).

- Expertise in financial reporting, P&L management, and budgeting.

- Strong knowledge of Saudi regulatory standards and cultural nuances.

- Proficiency in POS systems, Microsoft Office, and data analytics tools.

Preferred Qualifications:

- Degree in Hospitality Management, Business Administration, or related field.

- Experience with traditional Saudi cuisine or cultural hospitality environments.

- Established network with local suppliers and event organizers.

Personal Attributes:

- Pleasant, diplomatic personality with strong interpersonal skills.

- Strategic, analytical thinker with problem-solving agility.

- Passion for preserving Saudi culinary traditions while innovating for growth.

Skills

An Operations Manager in a Traditional Saudi Cuisine Restaurant must possess a balance of strong operational management, cultural understanding, and leadership abilities to ensure that the restaurant runs efficiently while preserving and honoring the authenticity of Saudi culinary traditions. They must also be proactive, adaptable, and customer-focused to maintain high standards and drive the success of the restaurant.