Key Responsibilities:
- Define Requirements:
- Collaborate with the Operations Team to gather training requirements specific to each store, aiming to enhance commercial targets and customer satisfaction.
- Conduct store visits and direct assessments on the shop floor to identify staff strengths and areas for development.
- Finalize training needs in consultation with the L&D Manager.
- Design and Develop:
- Create accessible and effective training materials and programs, utilizing resources from M&S International and AFTC.
- Pilot and refine training programs before wider rollout, ensuring approval from Operations Management prior to implementation.
- Prepare and manage budgetary allocations for training initiatives.
- Implementation:
- Strategize the delivery of training programs, coordinating with the Operations Team to schedule trainers and target groups.
- Support in-store coaches to ensure effective program delivery.
- Post-Training Evaluation:
- Compile and manage records of in-store training hours and ensure all training documentation is up-to-date.
- Monitor and follow up on certification processes and records.
- Corporate and Brand Representation:
- Act as an ambassador for both Al-Futtaim and Marks & Spencer brands, upholding and promoting organizational values.
- Develop and maintain relationships with M&S International to leverage existing training resources.
- Job Context: The Training Manager must be approachable, an excellent communicator across different organizational levels, and exhibit a natural curiosity about customer and staff behaviors. Frequent travel is required to deliver training at various locations, necessitating strong self-discipline and the ability to work independently.
Skills
Qualifications, Experience, & Skills:
- Minimum Qualifications:
- Bachelor’s degree in Business Administration or a related field.
- Minimum Experience:
- At least 3 years of experience in retail or training.
- Job-Specific Skills:
- Expertise in developing and delivering training programs.
- Knowledge of adult learning principles.
- Proficient in public speaking and interaction.
- Strong analytical skills to tailor training programs to commercial needs.
- Proficiency in Microsoft Office tools.
- Behavioral Competencies:
- Customer Focus
- Individual Accountability
- Continuous Improvement
- Personal Leadership
- Teamwork