Responsibilities:

• Infrastructure and Hardware Management:
• Oversee the design, implementation, and maintenance of the corporate network infrastructure (LAN, WAN, Wi-Fi).
• Manage server infrastructure, including physical and virtual servers, and related hardware.
• Manage and maintain all corporate hardware assets, including computers, servers, peripherals, and network devices.
• Ensure the reliability and security of all IT systems and data.
• Implement and manage backup and disaster recovery plans.
• Manage the procurement, deployment, and lifecycle of all hardware.
• Help Desk and User Support:
• Manage the IT help desk and ensure timely resolution of user hardware and software issues.
• Provide technical support and training to employees on hardware and software use.
• Maintain a knowledge base of common IT hardware and software issues and solutions.
• Maintain and manage IT asset inventory, including hardware tracking and lifecycle management.

Skills

Technical Skills:

• Network Infrastructure: LAN/WAN/Wi-Fi design, implementation, and management.
• Routing and switching protocols.
• Network security (firewalls, VPNs, intrusion detection/prevention).
• Server Management: Windows Server and/or Linux server administration.
• Virtualization technologies (VMware, Hyper-V).
• Active Directory/LDAP management.
• Cloud platforms (AWS, Azure, Google Cloud) administration and management.
• Cybersecurity: Security policy development and implementation.
• Vulnerability assessment and penetration testing.
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• Incident response and management.
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• Security information and event management
• Hardware Management: Hardware procurement, deployment, and maintenance.
• Troubleshooting and repair of computer systems and peripherals.
• Management of server hardware, including physical and virtual servers.
• Help Desk and User Support: Troubleshooting hardware and software issues.
• Remote support tools and techniques.
• IT asset management.
• Software and Applications: Microsoft 365/Google Workspace administration.
• Software deployment and licensing.
• Database management (SQL).
• VoIP systems.
• Mobile device management (MDM) solutions.
• Backup and Disaster Recovery: Data backup and recovery strategies.
• Disaster recovery planning and implementation.

Soft Skills:

• Leadership and Management: Team management and development.
• Strategic planning and execution.
• Budget management.
• Vendor management.
• Communication and Interpersonal Skills: Excellent written and verbal communication.
• Ability to explain technical concepts to non-technical audiences.
• Strong interpersonal and customer service skills.
• Problem-Solving and Analytical Skills: Ability to diagnose and resolve complex technical issues.
• Analytical and critical thinking skills.
• Strong decision making skills.
• Project Management: Project planning, execution, and monitoring.
• Time management and prioritization.
• Risk management.
• Organizational Skills: Strong organizational and time-management skills.
• Ability to manage multiple priorities.
• Documentation and record-keeping.
• Adaptability and Continuous Learning: Ability to adapt to changing technologies and business needs.
• Commitment to continuous learning and professional development.