• Answering phone calls, taking messages and connecting calls to proper departments
• Following up on clients’ business communications, ordering and billing and tracking the organization's expenditure
• Invoicing clients, collecting company data and negotiating agreements with internal and external stakeholders
• Educating clients about company products and services and how to make a purchase
• Communicating with clients through fax and emails and building positive relationships with them
• Making employee travel arrangements and helping with minor technical issues
• Preparing documents through editing, printing and binding
• Preparing plans to help streamline and improve business operations

Skills

• • Proven verbal and written communication skills and the ability to prepare reports and budgets
• • Excellent filing and sorting skills and the ability to manage business correspondence
• • Excellent bookkeeping skills and proficiency with relevant computer software
• • Rapid data entry, attention to details and good editing skills
• • Ability to operate office gadgets such as printers and copiers
• • Excellent people and customer service skills
• • Good research skills, data analysis and the ability to translate complex data into a simple format