1.  ·        answering calls, taking messages and handling correspondence
2. ·        maintaining diaries and arranging appointments
3. ·        typing, preparing and collating reports
4. ·        filing
5. ·        organizing and servicing meetings (producing agendas and taking minutes)
6. ·        managing databases
7. ·        prioritizing workloads
8. ·        implementing new procedures and administrative systems
9. ·        liaising with relevant organisations and clients
10. ·        coordinating mail-shots and similar publicity tasks
11. ·        logging or processing bills or expenses
12. ·        acting as a receptionist and/or meeting and greeting clients
13. ·        if more senior, recruiting, training and supervising junior staff.

Skills

1. ·        Good communication, customer service and relationship-building skills
2. ·        Teamworking skills
3. ·        Organization and time management skills
4. ·        Attention to detail
5. ·        Negotiation skills
6. ·        Assertiveness
7. ·        Flexibility
8. ·        Tact, discretion and diplomacy
9. ·        The ability to be proactive and use your initiative: to see what needs doing and to do it
10. ·        The ability to use standard software packages (eg Microsoft Office) and to learn bespoke packages if required.