work closely with customers to communicate debt amounts, set a payment deadline and assist them with a payment plan to eventually resolve their debt. so, they must have good Negotiation, A good follow-up skills and a strong understanding of their company’s products and services.
- Regular follow-up by emails & Telephone calls with past due customers to ensure the collection of overdue amounts within the earliest cycle.
- Ensuring that company finances are recovered on time through rigorous customer follow-ups.
- Maintain a consolidated collection report by registering all customer interactions.
- Transfer or escalate the collection process to the necessary department and maintain open communication until resolution.
Skills
- Ability to plan own work effectively and meet deadlines.
- Thorough understanding of competitors’ strategies, policies and modus operandi.
- Demonstrate strong critical thinking skills and generate simplified solutions for potential problems.
- Ability to contribute to temporary departmental requirements and help in general short-term planning.