Facility Management Manager

Job Purpose

The Venue Operator is responsible for the comprehensive management and operation of a specific event or entertainment venue within the offering. This role ensures the seamless coordination of staff, equipment, and logistics to deliver an exceptional guest experience. The Venue Operator plays a crucial role in executing operational plans, maintaining the highest standards of safety and service, and contributing to the overall success of the attraction by ensuring all venue-related activities run smoothly and efficiently.


Key Accountability Areas:

Operational Management

  • Oversee daily venue operations, including the setup, maintenance, and breakdown of equipment and facilities.
  • Coordinate with the Facility Management Manager to ensure all venue activities are aligned with SEVEN’s operational standards and guest service expectations.
  • Monitor and manage the allocation of resources, including staff and equipment, to optimize efficiency and performance.

Staff Coordination

  • Manage and coordinate the activities of venue staff, ensuring they are fully trained and equipped to perform their roles effectively.
  • Implement staff schedules and ensure adequate coverage for all events and activities within the venue.
  • Provide on-the-ground support and supervision during events to address any issues that may arise.

Guest Experience

  • Ensure that all guest interactions within the venue are positive and aligned with SEVEN’s commitment to exceptional service.
  • Address guest inquiries, complaints, and feedback promptly, taking action to resolve any issues and enhance the overall experience.
  • Monitor guest flow and venue capacity, making adjustments as necessary to ensure safety and comfort.
  • Ensure all guest interactions are welcoming and positive, enhancing the overall experience within the venue.
  • Address guest inquiries and complaints promptly, resolving issues to ensure a smooth and enjoyable visit.
  • Monitor guest flow and venue capacity, making real-time adjustments to ensure comfort and safety for all attendees.

Safety And compliance

  • Ensure all venue operations comply with health and safety regulations, including fire safety, emergency procedures, and accessibility standards.
  • Conduct regular inspections of the venue to identify and address any potential safety hazards or maintenance issues.
  • Work with the Facility Management Manager to develop and implement safety protocols and training for venue staff.

Logistics and Inventory Management

  • Manage the logistics of equipment and supplies required for venue operations, ensuring all necessary items are available and in working order.
  • Oversee the inventory of venue-related assets, conducting regular checks and maintaining accurate records.
  • Coordinate with suppliers and vendors to ensure timely delivery of goods and services needed for events.

Knowledge & Experience:

Minimum Qualifications

High school diploma or equivalent. Additional training in event management or hospitality is preferred.


Professional Certifications

Certification in Venue Management or a related field is a plus.


Required Experience

  • 2-4 years of experience in venue operations, event management, or a related role.
  • Strong organizational and multitasking skills, with a focus on delivering high-quality guest experiences.
  • Experience in coordinating staff and managing logistics in a fast-paced environment.
Post date: 20 Rajab 1446 - 19 January 2025
Publisher: LinkedIn
Post date: 20 Rajab 1446 - 19 January 2025
Publisher: LinkedIn