·       Enable Sales Team to act as a first-class ambassador of the brand – proactively follows the Sales Process / Methodology

·       Make provisions to apply the sales budget, monitor the showroom performance, discuss corrective action if required.

·       Attract Sales team to make any walk-in customer to the showroom seating with the Sales team desk, (re) train, remind sales team on Welcome Procedure

·       Consult and train staff during new opening and especially be available to train and guide new joiners.

·       Active monitor updates about kitchen and appliance displays in showroom, make sure discontinued kitchen are being removed, check with Appliance Department to only have appliance on stock displayed.

·       Consult in promotion activities in timely manner, such as provide promotion material and promotion sign boards. Secure that Sales Team is aware about details of the promotion.

·       Secure Sales team is applying the sales process and provide accurate technical data.

·       Establish best practice review – remind every Salesperson about the key elements to successfully close a contract (Sales Methodology) –

·       Secure collection of contact details of walk-in customers who do not spend time to receive kitchen design – to allow follow up marketing activity.

·       Check on follow up activity by each Salesperson – help to find technical support to follow up

·       Secure compliance to monthly store checklist carried out by Area Manager

·       Monitor customer feedback, analysis route cause, discuss with peer Area Manager and launch corrective action.

·       Assist in Recruitment of new Sales staff.

·       Manage discount strategy – be aware about total cost impact to the project, make sure the break-even point per project is being considered to stay profitable on projects.

·       Have the total commercial overview of different showroom activity, monitors overall cost development, secure sufficient staffing in line with customer frequency and kitchen design demand.

Skills

·       Essential: bachelor’s degree in related field

·       Preferred: master’s degree in related field

·       Leadership skills to run multiple site retail business.

·       High commercial sense in monitoring cost and sales to drive profitability.

·       Able to run analysis on reports, easy to make cross ratio analysis.

·       technical affine in furniture / room dimensions

·       extensive experience in getting a kitchen sales contract closed.

·       natural leadership habit, gains authority easy

·       technical and commercially updated on recent development, to be technical and commercial consultant to Sales team.