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Job Purpose

The Aiport Operations Control Center Specialist will be an integral part of supporting mobility operations with a focus on delivering efficiency and consistency in guest experience in line with the operational requirements. The specialist will be responsible for the Operational system that is used for recording Guest transfers and reconciling the transfers daily. The specialist will be responsible for representing Mobility in the Airport Control Center and be the focal point for communication between different stakeholders to oversee the movement of guests/staff. The role consists of managing and coordinating fleet availability to meet the required demand and delivering a positive and seamless guest experience.

Job Responsibilities

Planning

• Responsible for planning the Airport transfer and sharing the plan with Airport Stakeholders i.e. Airside transfers, Arrival & Departures.
• Responsible for Administration of GACA Airport Permits & Airport Driving Permits for Mobility staff.

Operations

• Represent Land & Marine in the Airport Operations Control Center on a 24/7 basis;
• Collaborate with TOCC, AOCC, and external stakeholders for exception management in the Airport for Guest and Executive Staff Transfer bookings i.e. Report incidents, vehicle mishaps, and complaints and ensure continuous follow-through action for Guest transfer service recovery
• Monitor the Airport transfers for on-time performance, and share the updates on ETA with relevant Airport Stakeholders for a better Guest experience.
• Coordinate, supervise, and report upon the activities of the team providing effective communication.
• Comply with service standards, regulatory requirements, and policies
• Responsible for reporting the Mobility transfer plan, resource deployment, and exceptions on a daily basis.
• Responsible for reporting the next 7 days' weekly transfer plan to all stakeholders
• Responsible for preparing business requirements to improve the operational efficiency of the system
• Meet & Greet VIP Guests and provide them updates on their journey, assist with luggage, and allocate them a suitable vehicle.
• Responsible for participating in the ORAT, Systems testing, and go live.
• Identify potential risks, issues, and challenges and report them to management.
• Undertake other tasks and assignments related to the job and as assigned.

Accounting

Responsible for reconciliation of Mobility transfers i.e. cost, group size, removing duplication, and sending approval for valid transfers to billing.

Job Requirements

• Bachelor’s degree
• At least 5 years of experience within the GCC is preferable
• Experience in the Airport or Transportation industry at a minimum supervisory level is preferable
• Excellent verbal and written communication in English (Arabic is an advantage)
• Technology savvy with good command over MS Office Suit.
• Data analysis
• Excellent customer service skills
• High energy and passion for interaction with people
• Strong attention to detail and numbers
• Must be able to multi-tasking in a fast pace, high volume, environment
• Able to work in a highly collaborative environment with independence
• Strong communication and interpersonal skills and ability to communicate based on the needs of VIP chauffeur driver
• Excellent analytical, problem-solving, and time-management skills
• Demonstrated experience/maturity in handling confidential and sensitive information
• Possess a positive, service-oriented attitude with excellent follow-through on issues
• Foresees potential challenges and comes prepared with solutions to solve a variety of problems

For more information about Red Sea Global, visit

Website: https://www.redseaglobal.com/en

YouTube: https://www.youtube.com/watch?v=6ySGZwubomw

Twitter: @TheRedSeaGlobal