The Quick Service Supervisor plays a crucial role in the automotive repair and support services industry, particularly in overseeing daily operations within a fast-paced environment. This position is designed for individuals who possess a strong background in automotive services and have demonstrated leadership capabilities. The supervisor will be responsible for ensuring that all service operations run smoothly, efficiently, and in compliance with company standards. This role requires a proactive approach to managing staff, enhancing customer satisfaction, and optimizing service delivery.

Responsibilities:

1. Oversee daily operations of the quick service department to ensure efficiency and quality of service.
2. Manage and train a team of technicians and service staff, ensuring adherence to company policies and procedures.
3. Monitor service performance metrics and implement improvements to enhance productivity.
4. Ensure that all customer inquiries and complaints are addressed promptly and effectively.
5. Maintain inventory levels of spare parts and supplies, coordinating with suppliers as necessary.
6. Conduct regular inspections of service work to ensure compliance with safety and quality standards.
7. Prepare and present regular reports on service performance to upper management.
8. Implement training programs to enhance the skills of the service team.
9. Assist in developing marketing strategies to promote quick service offerings.
10. Ensure a clean and organized work environment that meets industry standards.

Preferred Candidate:

1. Proven experience in a supervisory role within the automotive service industry.
2. Strong leadership and team management skills.
3. Excellent customer service and communication abilities.
4. Ability to analyze performance metrics and implement effective solutions.
5. Detail-oriented with a focus on quality and safety.
6. Proficient in inventory management and supplier coordination.
7. Ability to work in a fast-paced environment and manage multiple tasks.
8. Strong problem-solving skills and a proactive approach.
9. Knowledge of automotive repair processes and technologies.
10. Willingness to stay updated on industry trends and advancements.

Skills

• Strong knowledge of automotive repair and maintenance.
• Excellent leadership and team management skills.
• Proficient in customer service and conflict resolution.
• Ability to analyze data and performance metrics.
• Effective communication skills, both verbal and written.
• Familiarity with inventory management systems.
• Strong organizational skills and attention to detail.
• Ability to train and mentor staff effectively.