About Us:

Paarsel is a growing domestic courier company specializing in B2B services across major cities in KSA. We are dedicated to providing reliable and efficient delivery solutions to businesses. As we expand our operations, we are seeking a highly organized and motivated Courier Operations Executive to join our team and contribute to our journey of growth and excellence.

Job Description:

As a Courier Operations Executive, you will play a key role in overseeing and optimizing daily courier operations. You will ensure the efficient processing of shipments, manage the coordination of deliveries, and maintain communication between clients, drivers, and internal teams. Your goal will be to provide exceptional service while improving operational efficiency.

Key Responsibilities:

• Oversee the day-to-day operations of the courier service, ensuring smooth delivery processes.
• Manage and track shipments, ensuring timely and accurate deliveries.
• Coordinate with clients to provide updates on shipments, address inquiries, and resolve delivery-related issues.
• Act as a liaison between clients and internal teams to ensure client requirements are met.
• Maintain accurate records of shipments, deliveries, and any operational issues.
• Coordinate with drivers, warehouse, and other departments to ensure all shipments are processed effectively.
• Resolve delivery-related issues, including delays, missing shipments, and customer inquiries.
• Ensure compliance with operational policies and company standards.
• Assist in the management of inventory and resources to optimize delivery routes and schedules.
• Provide regular reports on courier operations performance to management.

Skills

• Minimum 3 years experience in courier or logistics operations.
• Strong organizational and multitasking skills.
• Excellent communication and problem-solving abilities.
• Ability to work under pressure and meet deadlines.
• Experience in client coordination and customer service.
• Basic understanding of delivery management software is a plus.
• Fluency in English and basic proficiency in Arabic.