Key Responsibilities:

• A Control Center Manager in a container terminal plays a crucial role in managing and overseeing the operations of the terminal. Their duties involve coordinating various activities within the control center to ensure efficient and safe terminal operations, including but not limited to,
• Overall Management: The Control Center Manager is responsible for the overall management of the terminal operations, planning, organizing, and directing activities to meet operational goals and targets.
• Supervision: supervise a team of control center staff, ensuring that they are properly trained, motivated, and performing their duties effectively. This includes scheduling shifts, managing performance, and providing guidance and support as needed.
• Communication: serves as the primary point of contact for communication between different departments within the terminal, as well as with external stakeholders such as ship captains, truck drivers, and other service providers.
• Monitoring and Control: oversee the monitoring and control of all terminal operations from the control center, including the movement of containers, vessels, and equipment. They ensure that operations are carried out efficiently and safely.
• Problem-solving: The Control Center Manager is responsible for identifying and addressing any issues or disruptions in terminal operations promptly. They must make quick and effective decisions to resolve problems and minimize downtime.
• Safety and Compliance: Ensuring strict adherence to safety protocols, regulations, and industry standards is a critical aspect of the role. The Control Center Manager must promote a culture of safety and compliance within the control center and across the terminal.
• Technology and Systems: They oversee the use of technology and systems within the control center, including terminal operating systems, tracking software, and communication tools. They may also be involved in the implementation of new technologies to enhance operational efficiency.
• Performance Analysis: Regularly reviewing operational performance data, analyzing trends, and identifying areas for improvement are essential responsibilities. The Control Center Manager must work towards optimizing processes and increasing productivity.
• Emergency Response: In case of emergencies or disruptions, the Control Center Manager leads the response efforts, making sure that appropriate measures are implemented to ensure the safety of personnel and the continuity of operations.
• Customer Service: Maintaining a high level of customer service is important, as the Control Center Manager interacts with various stakeholders and customers. They must address inquiries, resolve complaints, and foster positive relationships with clients and partners.
• drive productivity and profitability of the terminal and fulfilling its commercial obligations to its customers in a safe and cost-effective manner
• Oversees the real-time operations and execution of plans within the terminal to ensure smooth and efficient workflow.
• Monitors key performance indicators, such as vessel turn-around time, crane productivity, and truck dwell time, to identify bottlenecks and areas for improvement.
• Coordinates with shift supervisors, equipment operators, and other staff to address operational issues and adjust plans as needed.
• Utilizes technology, such as terminal operating systems and tracking tools, to track container movements and maintain visibility of operations.
• Overall, the control center manager plays a crucial role in executing plans, monitoring operations, and making real-time adjustments to optimize terminal performance. Collaboration between these roles is essential for achieving operational excellence in a container terminal.

Experience and Qualification:

• 10 Years experience in the same role.
• Bachelor's degree in supply chain management or any relevant specialization.
• Proven experience in container terminal operations management.
• Strong track record in operations management.
• Fluent in English (Writing and Speaking).
• Advance in Microsoft Office.