We are currently seeking a Support Officer to join our team and provide exceptional customer service and support to our clients. As a Support Officer, you will be responsible for assisting customers with inquiries, troubleshooting technical issues, and resolving problems in a timely and efficient manner. The ideal candidate for this role has excellent communication skills, a strong attention to detail, and is able to work well both independently and as part of a team.
Responsibilities
- Respond to customer inquiries and provide product information, technical support, and assistance in a professional, friendly, and timely manner
- Troubleshoot and resolve customer problems and issues, escalating complex cases to the appropriate department when necessary
- Maintain accurate and up-to-date customer records and documentation, ensuring all interactions are properly logged
- Collaborate with team members to identify and implement process improvements and enhancements to customer support procedures
- Stay up-to-date with product knowledge and industry trends to provide effective and accurate support to customers
- Proactively identify and address potential customer concerns or issues, providing proactive solutions and recommendations
- Follow up with customers to ensure their issues are resolved and they are satisfied with the level of support provided
Requirements
- High school diploma or equivalent
- 2+ years of experience in a customer support or customer service role
- Excellent communication skills, both verbal and written
- Strong problem-solving and analytical skills
- Ability to multitask, prioritize, and manage time effectively
- Proficient in using customer support software, CRM systems, and Microsoft Office Suite
- Ability to work well independently and as part of a team