Associate Director [MEP], Quality Surveillance 

The role requires leading, managing, monitoring, and administering quality surveillance function across RSP portfolio throughout the construction and asset handover phase of the projects. The primary objective of this role is to ensure that all RSG assets (hospitality and others) comply and adhere to the highest level of quality and execution standards. The selected candidate will support this function within RSG and work closely with the Construction QC teams.

Responsibilities:

• Develop, implement and champion RSG Construction Quality Standards, Culture and Philosophy to ensure that all assets delivered by RSG Construction teams adhere to best-in-class quality standards.
• Execute the processes and procedures and conduct regular site visits together with the wider Quality Surveillance team, following the RSG project management standards and construction execution plans.
• Embed a culture of “First-time quality” and “guest readiness” within all RSG design and construction teams to ensure that the final assets handed over adhere to the execution standards akin to world class hospitality projects.
• Promote a quality culture and what it means to deliver world class hospitality assets.
• Promote risk-based thinking by issuing proactive notifications highlighting potential nonconformities and guide the Construction QC teams accordingly.
• Conduct regular and vigilant site surveillance of the mock up and First-in-place rooms, and during the construction phase, especially of MEP and fit out works to identify nonconformances and recommend corrective actions to mitigate risks and improve execution quality.
• Participate in key inspections related to MEP, fit-out and other construction works as required. Review inspection outcomes and highlight areas of non-conformance, observations in quality and workmanship through formal reports and notices to Project Directors.
• Review WIRs, NCRs and Observation reports for key construction packages. Analyze and determine root cause and ensure appropriate preventive measures and mitigations are communicated with Project teams and contractors.
• Build a culture of collaboration and trust with Project and Construction Directors and become a trusted partner when it comes to Construction Quality.
• During handover phase, work closely with construction, operations readiness, Hotel Operators, and asset management to ensure that RSG standards of quality are adhered to when handing over the asset to operators.
• Issue weekly and monthly reports on projects with respect to construction quality by undertaking inspection and surveillance activities to keep senior management updated on quality aspects of the project.
• Provide feedback to the technical team for potential design improvements.

Responsibilities: Organizational 

• Establish and maintain effective relationships with stakeholders to stay informed about emerging trends, regulations, and best practices.
• Organize periodic meetings with Project Directors to discuss unresolved issues reported via site walks and surveillance reports.
• Lead workshops, lessons learned forums and broader discussions with stakeholders to improve construction quality aspects. 
• Continuously develop and improve processes and procedures to ensure they address the needs of the function.
• Work closely with all RSG functions to promote a “Quality Culture” of continuous improvement.
• Train and develop quality surveillance resources within the team by coaching, mentoring and employee development plans. Ensure that the teams work as a collective unit across RSG portfolio.
• Lead the team in conducting ad-hoc assignments and investigations of quality incidents to recommend corrective solutions.

Stakeholders:

Internal: GRC, TPMO, Development, Design and Engineering, Project & Construction Management, Hospitality Operations, Asset Management. 

External: Design Consultants, Contractors, Hotel Operators, and external auditors.

Requirements:

• Bachelor’s degree in a relevant engineering, design or construction management discipline.
• A minimum of 18 years of experience in the construction industry preferably from a hotel owner or operator background with new-built, renovation, and handover experience.   
• Experience in high end Hospitality projects is a must.
• Experience in MEP and fit out works and must have delivered a high-end hospitality project from inception to completion.
• MP/PRINCE 2/PMP certified or equivalent (Preferred) 
• Lead Auditor/Internal Auditor ISO 9001 (Preferred)

Skill Sets:

• Be able to demonstrate a successful track record of delivering large-scale hospitality projects with a QC role to the highest quality standards under strict timelines.
• Must have multi-discipline exposure in the construction industry.
• Well-versed in data-driven decision-making and structured problem-solving skills.
• Must demonstrate the ability to handle multiple conflicting priorities and work under strict deadlines.
• Must have strong analytical and problem-solving skills.
• Ability to understand and document workflows and business processes.
• Must have excellent report-writing, written and verbal communication skills.
• Must have high standards of integrity and ethical practice. 
• Able to challenge the status quo when appropriate leveraging the organization’s existing strengths.
• Must be a team player and be supportive of other team members and tasks across multiple assets.