Gauge client requirements to offer the perfect solution through fruitful interaction.
- Provide accurate, valid and complete information by using the right methods/tools.
- Manage consumer queries and complaints in real-time by offering practical solutions, ensuring complete problem resolution.
- Compile in-depth data of each customer in a segregated database containing detailed info about each interaction.
- Interact with the senior management to understand updated organizational policies and new products.
- Understand client requirements to identify and resolve any shortcomings or flaws in a product.
Skills
- Prior work exposure in the field of customer support and service.
- Conversant with the utility of CRM software and other digital solutions that enhance the company's services.
- Adept in addressing client questions through effective telephonic conversation.
- Fluent communicator with an ability to present ideas and concepts through hi-tech and conventional channels.
- Thorough understanding of setting priorities for a task to comply with the set deadlines and responsibilities.
- Fluent in operating the latest computer software and online tools