Asia's largest omnichannel retailer and manufacture of premium quality and contemporary eyewear. With a unique click and mortar business, Lenskart is revolutionizing the eyewear industry by offering disruptive services like automated lens fitting, 3D Try-On, AI-powered facial mapping, and frame recommendation features through the application’s seamless shopping experience. The company has integrated its technology into all aspects of its operations to enhance customers’ browsing, shopping, the purchasing experience, and customer assistance. Lenskart serves over 7 million customers with a presence in 175 Indian cities and Singapore across a network of 750+ omnichannel stores and has now entered the Middle East and USA markets.
The Role
Operational Responsibilities
- Utilize knowledge of optical aids to advise patients on suitable eyewear solutions.
- Interpret eye examination results and prescriptions from Optometrists and Ophthalmologists.
- Assist patients in selecting frames, considering factors such as weight, materials, styles, and colors.
- Recommend appropriate lenses, coatings, and frames to meet customers' specific needs.
- Take accurate measurements to determine suitable frame types and styles for individual patients.
- Maintaining brand standards and guidelines.
- Adjust frames to ensure proper fitting and comfort for patients.
- Prepare orders for glasses and contact lenses, verifying prescriptions, lens thickness, and other specifications.
- Ensure accuracy in processing orders for eyewear products.
- Provide guidance on caring for eye equipment and maintaining eyewear.
- Perform frame adjustments, repairs, and replacements as needed.
- Refer patients back to optometrists for further vision tests when required.
- Meet sales targets with regard to selling frames and contact lenses.
Ideal Profile
Qualifications
- Licensed Optician by the Saudi Commission for Health Specialties is a must.
- Proven experience as an Optician in a retail or optical setting
- In-Depth knowledge of vision correction, frame styling, lens types and coatings.
- Proficiency in performing accuracy measurements.
- Strong Customer service skills with the ability to establish and build lasting relationships.
- Excellent communication skills, both verbal and written.
What's on Offer?
- Fantastic work culture
- Work alongside & learn from best in class talent
- Work in a company with a solid track record of performance