Job Overview

The Receptionist/Front Office Executive will serve as the first point of contact for visitors and clients, providing a warm, welcoming experience and ensuring a smooth flow of information. They will handle a range of administrative tasks, including phone calls, appointment scheduling, and general office support, contributing to a well-organized and efficient workplace.

Duties and Responsibilities

Front Desk Management:

• Greet and welcome visitors with a friendly and professional demeanour.
• Manage the visitor log, issuing visitor badges and notifying staff of arrivals.
• Maintain a clean and organized reception/Front Office area.

Phone and Email Handling:

• Answer, screen, and forward incoming phone calls promptly.
• Respond to general inquiries via email and direct to the appropriate department as necessary.

Appointment Coordination:

• Schedule and confirm appointments for visitors and clients.
• Coordinate meeting rooms, ensuring they are prepared in advance.

Administrative Support:

• Assist with clerical tasks such as filing, photocopying, and data entry.
• Manage incoming and outgoing mail and deliveries.

Customer Service:

• Provide accurate information to clients and visitors regarding company services and policies.
• Address customer complaints or issues professionally, escalating them to the appropriate manager when needed.

Security and Compliance:

• Adhere to the company’s security and confidentiality protocols.
• Monitor and report any suspicious activity around the reception / front office area.

Skills

• Proficient in conveying clear and accurate messages through oral and written modes.
• Hands-on experience in operating MS Office Suite and relevant software.
• Sound command on effective management of existing tasks to enhance work output and create a smooth flow of in-house operations.
• Min 3-5 years of experience as receptionist in a professional corporate setting or company.
• An enthusiastic professional with an ability to perform multiple tasks after analysing various company parameters.
• Adhering to corporate etiquettes by following appropriate dressing style and presentation.
• Should hold valid Residency in Saudi Arabia
• Saudi Driving License (Preferred)
• Language Skills: Proficiency in Arabic & English (mandatory).