• Identify and assess customers’ needs to achieve satisfaction.
• Offer appropriate details about the company using relevant tools and software to inform the customers about ongoing projects or other information.
• Ensure resolving doubts and queries of customers by providing accurate and suitable information within set deadlines.
• Maintain a systematic list of all customer data consisting of interactions, documents, and other relevant details.
• Collaborate with the managers to stay informed about changes in company rules and new projects.
• Identify practical challenges in a project to rectify the issues for final delivery.

Skills

Proven customer support experience.

5 years of experience in account management or customer service.

Excellent communication skills and ability to build strong client relationships.

Ability to resolve Client issues and ensure satisfaction.

• Saudi female with agency expertise
• Adept in using customer relationship management software to offer the best client services.
• Strong phone handling skills and active listening.
• Excellent communication and presentation skills.
• Good time management and organizational skills that contribute to a rise in overall productivity.
• Excellent computer skills.