We are seeking a motivated CX Operation Specialist to join our team in the Consumer Services industry. In this role, you will enhance customer experiences by analyzing operations processes and implementing strategies that align with our customer-centric vision. Your focus will be on streamlining operations, improving service delivery, and ensuring exceptional customer service.
Responsibilities:
• Analyze customer feedback to identify operational improvements.
• Collaborate with teams to develop and implement CX strategies.
• Monitor KPIs to assess CX initiatives’ effectiveness.
• Align operations with customer needs and business objectives.
• Document operational processes and provide CX training.
• Facilitate regular meetings to discuss performance and communication.
Skills
Requirements:
• Bachelor’s degree in Business, Marketing, or related field.
• Experience in customer service or operations, preferably in consumer services.
• Strong analytical and communication skills.
• Team player with attention to detail and a commitment to continuous improvement.
• Familiarity with CX management tools.