Company: Autohub

Role Purpose: Responsible in answering all incoming telephone calls; satisfying customer inquiries in a courteous and efficient manner; arrange appointments and conduct pre and post service follow-ups.

Key Activities:

• Receive guest inquiries either personal or through telephone and direct inquiries/telephone calls to the appropriate parties as necessary and determines if the inquiries can be handled by the receptionist and satisfy the customers’ reason for calling if possible.
• Conducts pre and post service follow up and assists the Service team in contacting customers whose vehicles are scheduled for maintenance check-up or services.
• Answers all incoming service department calls according to company’s policies and good telephone etiquette and take the message or inquiries and route them to the concerned associates/ staff for resolution or mitigation.
• Assists the Service Advisors in contacting guests/customers whose vehicles have been serviced to inform them that their vehicles are ready for delivery or pick-up.
• Takes written message for occupied personnel and notifies them as soon as possible regarding pending issues or arranges appointments for the guests if the meeting does not takes place.
• Maintains a high standard of personal grooming, hygiene and safety and reports to management any situation or condition that could jeopardize the safety, welfare, integrity of the Branch, its employees and customers.

Skills

• Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making.
• Stress Tolerance: Job requires accepting criticism and dealing calmly and effectively with high stress situations.
• Good Communication Skills: Proven ability to communicate and determine customers’ needs and to sell the dealership's parts and service capabilities based on features, advantages and benefits.
• Inductive Reasoning: The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).