Company: AUTOHUB
Roll Purpose:
Optimizes UX to improve CX across digital and physical platforms, ensuring seamless and advanced customer interactions.
- Digital Channel Oversight: Manage and optimize UX across digital platforms, including APIs and omnichannel integrations like WhatsApp, social media, and email.
- Website Usability Management: Continuously improve website design and functionality to enhance user satisfaction and engagement.
- Online Reviews and Surveys Management: Monitor and respond to online reviews; design and implement customer surveys to gather actionable insights.
- Omnichannel Integration: Ensure consistent and effective customer communication across all digital channels, including on-facilities TV screens or other CX related hardware and software.
- Physical Engagement Excellence: Develop and refine physical customer engagement systems, including queuing processes and guest reception protocols.
- Analytics and Reporting: Analyze user interaction data across platforms to inform UX improvements and report on CX metrics.
Skills
Qualifications:
- Advanced Analytical Skills
- Effective Conflict Resolution
- Strategic Leadership Abilities
- CRM and CX Applications Related Proficiency
- Excellent Communication Skills essential.