* Handle the day-to-day interactions related to  issues received via different channels either calls or mails or automatically created by the system in a professional way considering resolution.

*Follow all the troubleshooting steps isolating the issue and escalate them to the concerned parties in order to solve these problems according to the SLA

* Develop and maintain automation scripts, tools and processes to streamline system deployment, monitoring tasks and eliminate toil/reduce operational overhead

* Should have good debugging and problem-solving skills.

* Ability to learn and develop.

* Collaborate with cross-functional teams, including system development, engineering, to communicate customer feedback and improvements.

* Monitor the system and ensure it is running smooth without any issues and no performance KPIs violations.

* Share all operation related reports.

* Ensure all day to day data are loaded successfully with Quality measures

* Ensure all system backups are taken successfully

* Participate in training sessions and knowledge-sharing activities to enhance technical skills and stay informed about system roadmap.

Skills

- Strong communication, interpersonal, and presentation skills.
- Ability to multi-task and work under pressure.
- Excellent command of English.
- Excellent verbal and written communication skills; influencing skills and ability to work effectively in a geographically dispersed team.