Purpose Statement:

• Provide the Business Developers team with reliable and high-quality administrative support.
• Enhance the overall operating efficiency and excellence of the sales function.

Principal Accountabilities:

1. General Duties:

• Assist Senior Business Developers with daily task tracking, client visits, scheduling, and maintaining sales presentation tools.
• Coordinate client activities for Business Developers, tracking progress, and ensuring smooth department operations.
• Generate leads for Senior Business Developers.
• Monitor performance and efficiency of the Senior Business Developers and analyze monthly achievements.
• Manage client and Business Developer appointments, provide necessary support, and handle all administrative tasks.
• Prepare regular performance reports for management.
• Maintain confidentiality in all job-related matters.
• Set up and maintain an efficient filing system for the department, ensuring all deadlines are met.
• Take minutes during Business Developers’ meetings with line managers and other key meetings as required.
• Perform additional duties and assignments as needed.

1. Governance:

• Assist in developing the Business Developers' project roadmap, including portfolio reporting, client visit planning, relationship building, contract management, coordination meetings, and after-sales services.
• Ensure adherence to company policies, procedures, and business ethics, and work to implement them effectively.
• Continuously develop departmental policies, procedures, and Standard Operating Procedures (SOPs) to align with company vision and industry standards.

Key Functional Relationships:

• Internal: Collaborates closely with Senior Business Developers, Country Manager, and CEO.
• External: Maintains direct contact with clients to generate leads for the Business Developers.

Skills

Education & Qualifications:

• Bachelor’s degree or Diploma in Commerce, Marketing, Communications, or a related field.

Professional Experience & Competencies:

• Experience with CRM systems is required.
• Strong knowledge of Excel, Outlook, and Salesforce modules is essential.
• Professional writing and communication skills in both Arabic and English are required.

Interpersonal Competencies – Soft Skills:

• Customer-centric, with the ability to work independently.
• Positive attitude, self-motivated, proactive, disciplined, and organized.
• Strong attention to detail, with the ability to multi-task, think quickly, and adapt to changes.
• Capable of performing under pressure and meeting tight deadlines.
• Willingness to work outside normal hours when necessary.
• Technical awareness.