About the role:

We are seeking a Coordination Officer who plays a crucial role in establishing and maintaining effective customer relationships, managing proposals, and coordinating events related to Hajj & Umrah. This position requires a detail-oriented individual who excels in communication and project management to support business development initiatives.

Responsibilities:

• Establish and maintain effective relationships with clients via email, phone, and in-person interactions.
• Address client inquiries and provide exceptional customer service to enhance satisfaction and loyalty.
• Create and maintain comprehensive client databases and mailing lists, ensuring data accuracy and confidentiality.
• Utilize database tools to streamline communication and follow-ups with clients.
• Conduct thorough market research to identify new business and development opportunities within the Hajj & Umrah sector.
• Analyze market trends and competitor activities to inform strategic decision-making.
• Coordinate and participate in events, meetings, appointments, and conferences related to Hajj & Umrah.
• Collaborate with internal teams and external stakeholders to ensure successful event execution and representation.
• Provide regular reports on client interactions, proposal statuses, and market insights to management.
• Contribute to team meetings and brainstorming sessions to enhance overall operational effectiveness.

Qualifications:

• Diploma or Bachelor’s degree in Business Administration, or a related field.
• Proven experience in customer service, business development, or event coordination, preferably within the travel or religious sector.
• Strong verbal and written communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Knowledge of the Naqaba system and Hajj & Umrah processes is a plus.
• English and Arabic language.