• Monitor and evaluate customer service interactions to identify areas for improvement and implement strategies to enhance customer satisfaction.
• Foster a positive and collaborative team environment, promoting employee engagement and motivation through coaching and recognition.
• Conduct regular team meetings and provide ongoing training to enhance customer service skills and product knowledge.
• Collaborate with other departments to streamline processes, enhance customer touchpoints, and drive a seamless end-to-end customer experience.

Skills

• A minimum of 5 years' experience in a supervisory role within the customer service field, demonstrating exceptional leadership and team management capabilities.
• We require at least 3 years of experience in a customer service supervisory role, showcasing strong leadership skills and the ability to effectively manage teams.
• The successful candidate should have a proven track record of achieving and surpassing customer satisfaction goals by implementing effective customer service strategies and initiatives.
• The ideal candidate should possess strong problem-solving and decision-making abilities, enabling them to resolve complex customer issues and handle escalations promptly and effectively.