Team Leadership:

• Supervision: Lead and manage the AV team, including AV technicians and support staff, ensuring effective performance and adherence to standards.
• Training and Development: Provide training and ongoing development for team members to enhance their technical skills and knowledge.

Project Coordination:

• Scheduling: Develop and manage schedules for AV projects, including installations, maintenance, and support activities.
• Resource Management: Allocate resources, including equipment and personnel, to ensure efficient project execution and service delivery.

Technical Oversight:

• Installation: Oversee and participate in the installation of AV equipment, including audio, video, and control systems, ensuring compliance with design specifications.
• Configuration and Calibration: Ensure AV systems are properly configured and calibrated for optimal performance and reliability.

Maintenance and Support:

• Maintenance Management: Supervise routine maintenance activities for AV equipment to ensure continued operation and performance.
• Technical Support: Provide advanced technical support and troubleshooting for complex AV system issues, resolving problems promptly.

Client and Stakeholder Interaction:

• Client Relations: Engage with clients or internal stakeholders to understand their AV needs, offer technical solutions, and ensure high levels of satisfaction.
• Feedback Management: Collect and address client feedback to continuously improve AV services and resolve any issues.

Documentation and Reporting:

• Record Keeping: Maintain detailed records of AV installations, configurations, maintenance, and support activities.
• Reporting: Prepare and present reports on AV system performance, project progress, and any issues to management.

Compliance and Safety:

• Regulatory Compliance: Ensure all AV systems and operations adhere to relevant regulations, industry standards, and organizational policies.
• Safety Protocols: Implement and enforce safety protocols for the installation and operation of AV equipment.

Skills

Technical Expertise:

• AV Systems Knowledge: In-depth knowledge of audio-visual technologies, including audio systems, video displays, projectors, and control systems.
• Technical Skills: Proficiency in configuring, troubleshooting, and maintaining AV equipment and systems.

Leadership and Management:

• Team Leadership: Proven ability to lead, motivate, and manage a team of AV professionals.
• Project Management: Experience in managing AV projects, including planning, scheduling, and resource management.

Communication:

• Effective Communication: Excellent verbal and written communication skills for interacting with clients, team members, and stakeholders.
• Customer Service: Strong customer service skills with the ability to address client needs and concerns effectively.

Problem-Solving:

• Troubleshooting: Strong problem-solving skills for diagnosing and resolving technical issues with AV systems.
• Analytical Skills: Ability to analyze system performance and implement improvements.

Educational Background:

• Education: Bachelor’s degree in Audio-Visual Technology, Electrical Engineering, Computer Science, or a related field.
• Certifications: Relevant certifications (e.g., CTS, CTS-I) are preferred.
• Experience: Significant experience in audio-visual engineering, including leadership and team management roles.