Team Leadership:

• Supervision: Lead and manage the IPTV team, including task assignments, scheduling, and performance evaluations.
• Training: Provide training and development opportunities for team members to enhance their skills and knowledge in IPTV technologies.

System Management:

• Operational Oversight: Oversee the day-to-day operation of IPTV systems, including setup, configuration, and maintenance of equipment and software.
• System Maintenance: Ensure that IPTV infrastructure is properly maintained, including performing routine updates, backups, and troubleshooting.

Technical Support:

• Issue Resolution: Provide technical support for IPTV services, addressing and resolving any issues related to streaming quality, system performance, or user access.
• Event Support: Support special events or high-demand periods, ensuring the IPTV system operates smoothly and meets user expectations.

System Implementation:

• Deployment: Manage the deployment of new IPTV services and infrastructure, including installation and configuration of hardware and software components.
• Upgrades: Plan and oversee system upgrades to improve performance, add new features, and incorporate technological advancements.

Client and Stakeholder Interaction:

• Client Communication: Work with internal stakeholders to understand their IPTV needs and ensure that the services meet their requirements.
• Feedback Handling: Gather and address feedback from users to enhance IPTV services and support.

Documentation and Reporting:

• Record Keeping: Maintain accurate records of IPTV system configurations, maintenance activities, and support incidents.
• Reporting: Prepare and present reports on system performance, support activities, and any issues to management.

Compliance and Safety:

• Regulatory Compliance: Ensure that IPTV services and practices comply with relevant regulations and organizational policies.
• Safety Protocols: Implement and enforce safety protocols related to the use and maintenance of IPTV equipment.

Skills

Technical Expertise:

• IPTV Knowledge: Strong understanding of IPTV technologies, including streaming protocols, content delivery networks, and media management.
• Technical Skills: Proficiency in installing, configuring, and troubleshooting IPTV systems and equipment.

Leadership and Management:

• Team Leadership: Proven ability to lead and manage a team, providing direction, support, and performance evaluations.
• Project Management: Experience in managing IPTV projects, including planning, scheduling, and resource allocation.

Communication:

• Effective Communication: Strong verbal and written communication skills for interacting with stakeholders, team members, and users.
• Customer Service: Ability to provide high-quality support and address user needs effectively.

Problem-Solving:

• Troubleshooting: Excellent problem-solving skills to diagnose and resolve technical issues efficiently.
• Analytical Skills: Ability to analyze system performance and implement improvements.

Educational Background:

• Education: Bachelor’s degree in Information Technology, Telecommunications, Media Production, or a related field.
• Experience: Significant experience in IPTV technologies, with previous roles in supervisory or management positions.